If you are experiencing a delay with your cryptocurrency purchase it could be due to the following reasons :
The transaction is still processing : Please allow up to 60 minutes for the transaction to be processed. Cryptocurrency purchases are subject to network confirmations times , which may vary.
Incorrect wallet address used : Please ensure that you use the correct crypto currency wallet address. Sending funds to an incorrect address will result in a loss as the funds will be inaccessible.
Unsupported network used : Please ensure that you send funds using the correct network. Cross chain sends can lead to a loss as the funds may be inaccessible. Here is a list of the supported networks to use :
Ethereum (ETH): ERC-20 Ethereum network to an ETH wallet address.
Bitcoin (BTC): BTC network to a BTC wallet address.
USD Tether (USDT): ERC-20 Ethereum network to a USDT wallet address.
USD Coin (USDC): ERC-20 Ethereum network to a USDC wallet address.
Litecoin (LTC): LTC network to an LTC wallet address.
Ripple (XRP): Ripple network to an XRP wallet address remember to use the correct Memo Tag.
Dogecoin (DOGE): Doge network to a DOGDE wallet address.
Cardano (ADA): Cardano network to an ADA wallet address.
4. Purchased less than the minimum amount : Please ensure that the amount you’re sending is not below the minimum amount required after fees.