If you are experiencing a delay with your cryptocurrency purchase, it could be due to the following reasons:
The transaction is still processing: Please allow up to 60 minutes for the transaction to be processed. Cryptocurrency purchases are subject to network confirmation times, which may vary.
Incorrect wallet address used: Please ensure that you use the correct cryptocurrency wallet address. Sending funds to an incorrect address will result in a loss, as the funds will be inaccessible.
Unsupported network used: Please ensure that you send funds using the correct network. Cross chain sends can lead to a loss, as the funds may be inaccessible. Here is a list of the supported networks to use :
Ethereum (ETH): ERC-20 Ethereum network to an ETH wallet address.
Bitcoin (BTC): BTC network to a BTC wallet address.
Solana (SOL): Solana network to a SOL wallet address.
USD Tether (USDT): ERC-20 Ethereum network to a USDT wallet address.
Litecoin (LTC): LTC network to an LTC wallet address.
USD Coin (USDC): ERC-20 Ethereum network to a USDC wallet address.
USD Tether (USDT - TRC20): TRON network to a USDT wallet address.
Bitcoin Cash (BCH): Bitcoin Cash network to a BCH wallet address.
Dogecoin (DOGE): Doge network to a DOGDE wallet address.
Ripple (XRP): Ripple network to an XRP wallet address. Remember to use the correct Memo Tag.
TRON (TRX): TRON network to a TRX wallet address.
DAI (DAI): ERC-20 Ethereum network to a DAI wallet address.
Cardano (ADA): Cardano network to an ADA wallet address.
4. Purchased less than the minimum amount: Please ensure that the amount you’re sending is not below the minimum amount required after fees.
Overview:
All of the information needed to ensure a smooth deposit process with crypto is provided for you on the deposit page individually for each cryptocurrency selected, please take your time to make sure the correct deposit address is selected and double check the network is correct for the transaction.
If you encounter any further issues with crypto, or you have sent it already but made a mistake by sending it to the wrong wallet address, e.g., USDC to the USDT address, mistakes happen. Reach out to our support team, and we will be able to help you the best we can!