Skip to main content

Why was my Coin Purchase Declined?

N
Written by Nkhensani Mashele
Updated this week

If your transaction could not be processed its possibly due to the following reasons :

  1. You may have missed a few steps in the verification process. Please reach out to our dedicated support team for assistance.

  2. We are reviewing and verifying the details of your latest purchase. Please reach out to our dedicated support team for assistance.

  3. If you're using a card or bank method, please confirm that you have authorization to proceed or enough funds available. Sometimes banks temporarily block repeated attempts, so it’s best to wait a few minutes before trying again.

    Many customers find crypto or gift cards go through more smoothly.

Payment Method Restrictions
Germany Cards : ( Visa card not available ).
Germany Open Banking : ( Sparkasse Aurich-Norden Bank not available ).
Belarus Cards : ( AMEX card not available ).
Belarus : ( Alternative payment methods not available ).

Did this answer your question?