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Why was my Coin Purchase Declined?

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Written by Nkhensani Mashele
Updated over 9 months ago

If your transaction could not be processed its possibly due to the following reasons :

  1. You may have missed a few steps in the verification process. Please reach out to our dedicated support team for assistance.

  2. We are reviewing and verifying the details of your latest purchase. Please reach out to our dedicated support team for assistance.

  3. If you're using a card or bank method, please confirm that you have authorization to proceed or enough funds available. If the problem persists, please reach out to our dedicated support team for assistance.

  4. Your preferred payment method is not supported in your region. You may try to use an alternative payment method.

Payment Method Restrictions
Germany Cards : ( Visa card not available ).
Germany Open Banking : ( Sparkasse Aurich-Norden Bank not available ).
Belarus Cards : ( AMEX card not available ).
Belarus : ( Alternative payment methods not available ).

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