🌐 Connection issues
NOTE : ACCOUNT NOT DISPLAYED IN THE Ctrl POP-UP
If none of your accounts appear in the Ctrl selection pop-up :
Make sure you have only selected chains from the decentralized application interface that are likely to be managed by the type of accounts you manage with your Ctrl extension.
For example, you can't select the Ethereum blockchain on a decentralized application if you only have a Bitcoin hardware wallet account
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For all other problems, follow the steps below :
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1️⃣ Make sure that your Ctrl Wallet extension is updated
From your web browser interface, click on :
Extensions (a puzzle piece icon)
├ Manage Extensions
├ Ctrl Wallet
├ Details
├ Turn ON the Developer mode (in the upper right corner)
├ Update
2️⃣ Make sure that your Ctrl Wallet extension can read and change site data on all sites : Right-click on the Ctrl Wallet extension icon
├ From the Home screen, click on the icon at the top-left
├ 'Connection priority'
├ Select 'Ctrl'
3️⃣ Make sure to prioritise CTRL & refresh the webpage of the decentralized application (dApp) you are trying to connect to :
> From the Home screen, click on the icon at the top-left
> 'Connection priority'
> Select 'Ctrl'
4️⃣ From the Ctrl Wallet pop-up, make sure to inject the right EVM network (Ethereum / BNB Smart Chain (BSC) / Polygon / Avalanche / Fantom / Arbitrum / Optimism / Gnosis / Canto / Klaytn / Aurora etc.)
5️⃣ Revoke the active connection linked to the decentralized application you are trying to connect to
├ Open the Ctrl Wallet extension
├ From the Home screen, click on the icon at the top-left of the screen > 'Connected dApps'
├ Click on 'Disconnect all'
OR
├ Select a specific dApp
├ Click on 'Disconnect all'
OR
├ Disconnect (a) specific account(s) by clicking on associated 🔗 icons
6️⃣ Clear your web browser history via the Advanced tab
├ Scroll down to select all kinds of data
├ Time range: All time
OR
Click on the🔒 (lock) icon near the URL of the decentralized application (dApp)
├ Cookies and site data
├ Manage cookies and site data
├ Remove everything
7️⃣ Save everything you need and close all the tabs and your web browser, close the web browser itself (Quit / Kill the process) and reopen it
8️⃣
. Turn OFF the split tunnelling option of your VPN
. Turn OFF the kill switch option of the VPN.
. Change server location
. Turn OFF the VPN itself or try with the VPN ON
9️⃣ Try temporarily disabling other installed and active web extensions from your web browser's extension manager (puzzle icon) (NO need to uninstall any of them)
1️⃣0️⃣ Double check the rules of your firewall
1️⃣1️⃣ Double check the permissions of your antivirus software
1️⃣2️⃣ Try installing the Ctrl Wallet extension on another Chromium-based web browser (Chrome, Edge, Opera, Brave...)
1️⃣3️⃣ With the first extension :
Save all your seed phrase(s) (there is 1 per wallet) and private keys (for imported accounts) + create a .json backup :
├ Right click on the extension icon
├ Select 'Options'
├ 'Download JSON backup
├ Enter your password to save your backup JSON file
├ Now right-click on the extension icon
├ 'Options'
├ 'Reset extension' (please note that you need to save everything before, this action is not reversible)