Debugging process for LEDGER devices

1️⃣ . Make sure to use the latest Ctrl version. Updates are automatic. However, you can also close and reopen your web browser or open your extensions manager, activate the developer mode and click on the 'Update' button
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2️⃣ . Open LEDGER Live and update the firmware
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3️⃣ . In LEDGER Live, open 'My Ledger', uninstall (from the 'Apps installed' tab), and reinstall (from the 'App catalog' tab) the dedicated app of the blockchain you want to interact with
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4️⃣ . Close Ledger Live and all other processes using your LEDGER device
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5️⃣ . Disconnect your LEDGER device from your desktop/laptop and reconnect it to your computer
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6️⃣ . Enter your LEDGER PIN code from your hardware wallet device
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7️⃣ . From your LEDGER device, open the app dedicated to the blockchain you want to interact with
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8️⃣ . Still from your LEDGER device and for the Ethereum network, or Solana, for example, you may need to open the 'Settings' and enable the 'Blind signing' option, please read closely the official LEDGER documentation: https://www.ledger.com/academy/enable-blind-signing-why-when-and-how-to-stay-safe
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9️⃣ . If you still encounter the same issue, please save everything you need and clear your web browser History via the advanced tab (scroll up/down to select all data types, time range : all time)
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1️⃣0️⃣ . End your web activities and close all open web browser tabs
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1️⃣1️⃣ . Close your web browser (kill the process) and reopen it

1️⃣2️⃣ . If the problem persists, you can try deleting and reimporting the LEDGER account into the Ctrl extension
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1️⃣3️⃣ . If the problem persists, please try to install Ctrl on another web browser (Chrome, Edge, Brave, Opera), eventually, import your hot wallet (seed phrase or .json backup), create/restore a LEDGER account related to the blockchain or ecosystem you wish to interact with