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Can't download/install the extension : Access denied (CTRL)
Can't download/install the extension : Access denied (CTRL)
Cédric avatar
Written by Cédric
Updated over a week ago

Downloading/Trying to intsall a web browser extension can result in an "access denied" error under several circumstances. Here are some of the possible causes :

. Insufficient permissions : If you don't have the proper permissions to download or install extensions, access may be denied. This is often the case when using a user account that's limited or controlled by a system administrator

. Network restrictions or firewall : Firewalls, proxies, or network security policies can block access to certain sites or services, including browser extension stores, thereby preventing the download

. Browser restrictions : Some browsers may limit the installation of extensions from unofficial or unverified sources for security reasons. Make sure to download the extension from a reliable source, such as the Chrome Web Store for Google Chrome or using Mises Browser https://www.mises.site/download

Issues with the extension : The extension itself may have compatibility issues with your browser version, please make sure to update your Ctrl Wallet extension and web browser

Note that Ctrl Wallet updates are typically automatic (You can see the version at the bottom of the Settings) :

. Click on the puzzle icon from your web browser interface

. Turn on developer mode

. Click on the 'Update' button

Temporary issues : Temporary problems with the browser's extension store or your internet connection can also cause an "access denied" error. Please try again later

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