👉 EXTENSION CRASH 💥
. If you saved all your seed phrase(s) (there is 1 per wallet) and private keys (for imported accounts) and created a .json backup (Settings > Wallet management > Back up all wallets) (Better safe than sorry !), right click on the extension icon > Options > Clear all storage and refresh (This action is not reversible) then reimport your wallet via the seed phrase or the .json backup
. If you cannot access the extension, right click on the extension icon, select Options and create a .json backup
👉 TX ISSUES / BALANCE ISSUES / OTHER ISSUES 💲
1. Right-click on the Ctrl Wallet extension icon (from your web browser interface), then allow the extension to read and change data on all sites
2. Make sure to update your extension. Note that Ctrl Wallet updates are typically automatic (You can see the version at the bottom of the Settings and the current version in the #dev-updates channel or on the Google Chrome Store webpage : https://chromewebstore.google.com/detail/xdefi-wallet/hmeobnfnfcmdkdcmlblgagmfpfboieaf ) :
> Click on the puzzle icon from your web browser interface
> Turn on developer mode
> Click on the 'Update' button
3. Ensure there is no VPN kill switch or split tunneling option blocking the connection (Even if the VPN is disconnected, the kill switch remains active)
> Try using another server location
> Enable or disable your VPN
4. Disable and then enable the Ctrl Wallet extension via your web browser's extension manager
> You can temporarily try to disable the other web browser extensions installed
5. Try installing the extension on another web browser (Chrome, Edge, Brave, Opera) to see if you encounter the same issue (Import your wallet via its seed phrase or a .json backup)
6. With the first extension :
> Save all your seed phrase(s) (there is 1 per wallet) and private keys (for imported accounts)
+
Create a .json backup (Settings > Wallet management > Back up all wallets)
> Right click on the extension icon > Options > Clear all storage and refresh (please note that you need to save everything before, this action is not reversible)
👉 CONNECTION ISSUES : Ctrl --- ❌ --- 🌐
👉 LEDGER ISSUES : Ctrl --- ❌ --- LEDGER device