Q: Can I request a re-prep and re-run of my HPLC samples?
A: Yes. Enough fermentation broth is sampled such that the analytical analysis can be performed in triplicate and kept at the appropriate storage conditions until 2 weeks after the harvest date.
Q: How often will calibrations be run?
A: Calibrations are run minimally every two weeks or when switching between projects on an instrument. Calibrations may also be requested to be run before and/or after every experiment sample run.
Q: How can I be sure of column health and performance?
A: All HPLC columns are maintained per customer request or per CofA recommendations. Column health statistics are documented after every experiment sample run and may be shared with the customer upon request.
Q: How can I access the raw data and chromatography data of my samples?
A: Raw data and calculations can be shared upon request after every experiment sample run. Chromatography reports are available to be viewed and downloaded on our website and may be customized based on which data and overlays are most helpful for the process.
Q: Can I expedite the turnaround time of my HPLC results?
A: HPLC result TATs depend on the total number of samples, the timing of the last HPLC sample event, and the processing time/run time per HPLC sample. Turnaround times are outlined in the statement of work and do not typically change. Turnaround times may be reduced in the case of early communication and if there is sufficient instrument and personnel capacity to complete the request.
Q: How much does it cost to run an HPLC sample?
A: The cost of an HPLC sample varies depending on your guaranteed capacity, and the time required to process and run the samples on the HPLC.
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