This article will walk you through how to common web browser issues as seen below:
Login Issues
Popups not displaying
Information missing from a page
Pages not loading at all
Features not working properly
Clearing Site Settings & Incognito Mode
The most common fix for many issues is clearing out site settings within the browser or ruling out issues with 3rd party software such as browser plugins. Here's a short video of how to do this in Google Chrome.
How to do this in other browsers. Note: Chrome is the preferred browser for using Curate
Open a new incognito or private browsing window. This mode disables extensions and uses default settings, helping identify if an extension is causing the issue.
You can use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
If Incognito worked, try disabling any browser plugins/extensions that are enabled through the browser settings
Hard Refresh Your Browser
Update Your Browser
Make sure you are using the latest version of your browser. Outdated browsers may have compatibility issues.
Check for updates in the browser's settings or download the latest version from the official website.
Check Internet Connection:
Ensure you have a stable internet connection. Try loading other websites to confirm it's not a connectivity issue.
Check your internet speed at speedtest.net
Upload speed is more important than download speed when it comes to syncing data/seeing any web-based changes.
Upload speeds under 10mbps are slow.
Check Security Software
Your antivirus or firewall settings could be blocking certain elements on websites. Temporarily disable them to check if they are the cause.
Try a Different Browser
If the issue persists, try accessing the website using a different browser. This can help determine if the problem is browser-specific.
Still having trouble? Please feel free to contact Customer Support for assistance!