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There's a charge from Cushion in my bank account that I don't recognize. What should I do?
There's a charge from Cushion in my bank account that I don't recognize. What should I do?
Adam Baumgardner avatar
Written by Adam Baumgardner
Updated over a week ago

If you come across a charge from Cushion in your bank account that you do not recognize, please follow these steps to ensure a smooth resolution without any unnecessary delays or complications.

Contact Us for Assistance:

If you notice a charge from Cushion that you do not recognize, please reach out to our dedicated support team at support@cushion.ai. Our team is ready to help you investigate the charge and provide the necessary assistance to resolve the issue. Kindly provide relevant details regarding the charge so that we can address your concerns accurately and efficiently.

Why Not to Dispute the Charge with Your Bank:

To ensure a timely resolution, we strongly advise against disputing the charge directly with your bank. Here's why:

  • Delays in Issue Resolution: Disputing the charge with your bank may lead to delays in resolving the issue as the matter becomes more complex.

  • Account Freeze: Disputing the charge may result in an automatic freeze on your Cushion account, temporarily restricting your access.

It's important to note that Cushion charges your connected debit card for two specific reasons:

  1. Monthly Cushion PRO or BNPL Builder Subscription: If you have subscribed to Cushion PRO or the BNPL Builder service, we charge your connected debit card for the corresponding monthly fee.

  2. Bill Payments Made with Your Cushion Card: Any charge from Cushion that you see in your bank account can be attributed to a bill payment made using your Cushion card. This ensures the smooth processing of your payments.

By contacting our support team directly, you can receive accurate information and gain clarity regarding any problematic charges.

We understand that an unrecognized charge can cause confusion and concern. Rest assured, our support team is available to help you investigate and resolve any issues related to a charge from Cushion in your bank account. Once again, please reach out to us at support@cushion.ai so we can promptly address your concern!

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