Negotiation & Refund Process

What does ‘All Fees,’ ‘Previously Negotiated,’ ‘Too Old’, and ‘New’ mean?

Written by Marci Jeppsen
Updated over a week ago

Will Cushion rescan my account for new fees?

Written by Emily Onimus
Updated over a week ago

How far back does Cushion scan for fees?

Written by Emily Onimus
Updated over a week ago

I have a fee, but Cushion didn’t find it. Why?

Written by Emily Onimus
Updated over a week ago

My fees have still been in the "monitoring" phase for weeks and weeks now. When will they be moved over to the "negotiating" phase?

Written by Emily Onimus
Updated over a week ago

How do I activate/deactivate Fee Negotiation?

Written by Marci Jeppsen
Updated over a week ago

How many negotiations do I get per month?

Written by Marci Jeppsen
Updated over a week ago

How does Cushion contact my bank?

Written by James
Updated over a week ago

How long does the negotiation process take?

Written by James
Updated over a week ago

How long will it take for the refund to be deposited into my account?

Written by James
Updated over a week ago

What if I can’t find the refund?

Written by James
Updated over a week ago

Can Cushion guarantee that I’ll get money back?

Written by James
Updated over a week ago