Contacting support in the app
The quickest and easiest way to contact us is through the Cuvva app.
Open the app and tap the speech bubble in the top-right corner
Search for a help centre article
If you can’t find what you need, you’ll be given the option to start a chat with our team
Opening hours
Monday to Saturday: 9am–9pm
Sunday: 9am–6pm
Christmas Day & Boxing Day: 9am–6pm
Reporting an accident or making a claim
If you’ve been involved in an accident or something’s happened to your vehicle, you should report it as soon as possible, even if it wasn’t your fault or you don’t plan to make a claim.
How to report an incident in the app
Open the Cuvva app
Tap the speech bubble in the top-right corner
Select 'Messages', open a new chat, and tap “I need to make a claim”
We’ll ask you:
What happened
The date and time of the incident
Details of any third parties (other drivers, witnesses, passengers)
Photos or videos, if you have them
Once we’ve got all the details, we’ll pass everything on to your policy underwriter and claims handler.
Calling your policy underwriter
If you’d prefer, you can contact your policy underwriter directly:
Wakam (Crawford): 020 3828 7381
ERS (Crawford): 01908 735 231
You can check who your underwriter is in your policy documents, which are:
Available in the app
Attached to your policy confirmation email
Why we don’t offer phone support
We don’t have a general customer support phone number. That’s because we can provide faster and more efficient help online.
No queues: Our team can help multiple customers at once
Less faff: When you’re logged into the app, we already know who you are, so there are no security questions needed
On average, a member of our support team will get back to you within 5 minutes.
Email support
You can also email us at:
Happy driving 🚗