You can contact one of our dedicated customer service representatives by using the chat button at the bottom of our website. You can also email us at firstname.lastname@example.org
Other than on weekends/holidays, an in-house, USA-based representative will get back to you within approximately 24 hours and usually much less than that.
What? No phone support?
Trust us, we'd love to offer 24/7 phone support right now. While the big box stores will gladly offer you phone support, they'll also gladly charge you more for their products. Way more.
Sure, we could offer phone support even with our low prices - but you'd be stuck with someone that has no idea what our products are or how our business operates. You'd likely just speak to someone not even based in the US of A.
As a family-owned-and-operated online retailer, the last thing we want to do is outsource our customer support to an outside entity that doesn't understand our products or customers like we do.
We're balancing our great prices and personalized customer support in the best way we know how and are implementing new practices all the time to make customer support as top notch as it can be.
We're incredibly blessed and grateful for each of our customers for supporting our company and allowing us to continue to bring you the low prices and massive selection of products that we've become renowned for. Thank you for your patience and understanding!