Last Modified: February 12th, 2023

1. Introduction

Crabtree Enterprises, LLC d/b/a DACK Outdoors (“Crabtree Enterprises"), is dedicated to providing exemplary customer service. The Cancellation Policy allows us to maintain balance between our incredibly priced products with a hassle-free returns system.

2. Order Cancellation Policy

Orders, or any part thereof, can only be cancelled before they enter a processing status. Cancelled orders will be refunded back to the original payment method, less a 5% Cancellation Fee. Unfortunately, this Cancellation Fee is necessary in order for us to keep our prices low for all customers since we incur real costs at the time an order is placed with us.

If we have made an error with an order or have exceeded the shipping timeline that was provided at the time the order was placed, a full refund can be issued via DACK Outdoors Store Credit or back to the payment method on file. If we have made an error with your order or have exceeded the shipping timeline that was provided at the time the order was placed, please contact us by using the chat feature on our website or by emailing us at support@dackoutdoors.com

To request a cancellation, please contact us by using the chat feature on our website or by emailing us at support@dackoutdoors.com.

3. Customer Support Availability

Our Customer Support is open Monday - Friday, and is closed for weekends and holidays. If you submit a cancellation request while our Customer Support is open, we will make every effort to respond within 24 hours. If you submit your cancellation request while Customer Support is closed, we will make every effort to respond on the next day we are open. Please note that if you submit a cancellation request, there is no guarantee that your order will not go into processing before we are able to view and respond to your request.

4. Information

If you have any questions or require additional information related to our cancellation practices, please contact us at support@dackoutdoors.com