Last Modified: November 12th, 2025
1. Introduction
Crabtree Enterprises, LLC d/b/a DACK Outdoors (“Crabtree Enterprises”) is dedicated to providing exemplary customer service. Our Return Policy helps us maintain balance between offering near-wholesale pricing and a fair, straightforward returns process.
2. Return Policy for Firearms and Ammunition
Firearms (once in the customer's possession) and ammunition cannot be returned under any circumstances. If an incorrect item was delivered or the shipment does not match your order, please contact us immediately so we can make it right.
3. Return Policy for Non-Firearm and Ammunition
Returns for non-firearm and non-ammunition products must be initiated within 10 days of receiving your order. Returns requested after 10 days will not be accepted.
If we shipped an item in error, we’ll provide a prepaid return label. For all other return reasons, return shipping is the customer’s responsibility.
Returned items must include all original packaging and show no signs of damage, wear, or use. If these conditions aren’t met, the item will be returned to you and a refund will not be issued.
We do not charge a restocking fee. Eligible returns will be refunded as DACK Outdoors store credit. However, if the return is due to an error on our part, we’ll refund the original payment method.
Original shipping costs are non-refundable unless the error was ours.
Unless otherwise noted, all products are sold new and unused. If an item arrives defective or appears used, please contact the manufacturer directly to resolve the issue.
4. How To Return An Item
If we made an error with your order, please contact us to initiate your free return.
For all other return reasons:
Mail returns to:
DACK Outdoors
ATTN: Returns
104 Central Ave
Pattonsburg, MO 64670
4. Information
If you have any questions or need additional information about our return practices, please contact our team at support@dackoutdoors.com