We offer 24/7 online support via our comprehensive Help Center. Think of it as a mini-wikipedia written by us that you can search just like google, through a simple search bar. Type any question you have and it gives you results from over 200+ articles written by the D9 team. You can see it in action here.
In addition, you can ask the D9 coaches any question through the in-app chat feature. A D9 coach will respond to your question within 24 hours on weekdays. We respond to each and every question.
Our users have provided us excellent feedback on our approach, and have likened it to having a personal coach-in-the-pocket, like Karthik says here:
Why we don't offer phone support in addition:
- Helping one leads to helping many. When you have a question that we resolve online, we can include that response in the Help Center if required, thus creating an answer that helps hundreds of users. This isn't just our costs and time efficiency - it's your time too! You'll save more time if you can find your answer quickly versus writing to ask us.
- We get that you still may want to talk to someone, or that you'd prefer to know that we're real people. We assure you that our team of qualified nutrition coaches are available online to resolve any queries and will personally respond to you if you haven't found an answer.
- You'll find many great companies have moved to an all online based support, and we suspect that for online apps and products - like ours - the future is all online support across the board. Our goal is to provide outstanding support and help D9'ers in the most efficient and effective way.
We do love to serve you, and for us, that service is real. We may live in the online world, but we are still real and here for you. We follow your performance on the D9 app, nudge and guide you whenever necessary, and rejoice with you as you move closer towards your goals 😃.