The All Calls page enables you to see a table of all calls for a selected time period.
In this article, you’ll learn about:
Accessing the All Calls page
Access by selecting All Calls on the side menu
You’ll then be able to view a table of all your calls.
The calls will be displayed based on the selected time period
These calls can be sorted and filtered
There is the option to download the table
Any of these calls can be selected to view in the Media Player
Sorting calls
When viewing your call tables, you have the ability to sort the calls in a number of different ways.
Calls can be sorted by:
Date recorded
Call duration
Communication score
Compliance score
Conduct score
QA score
To sort calls, click on the arrow next to the column header that you wish to sort by.
For example: You may be interested in listening to calls with poor QA scores. To do this, you would want to sort your calls by QA score. This can be done by clicking on the arrow next to the QA score column.
Filtering calls
The filtering feature allows you to narrow down the calls that are displayed based on certain conditions.
To access the filtering options for your calls, click the filter button in the top right corner.
You'll then be provided with a range of filters that can be applied to your calls. Select all the filters that you wish to apply.
Daisee Teams filter
A key filter that you have the ability to use is the daisee Teams filter - which allows you to refine your calls based on teams. When using this filter, you have the ability to select one or more teams. To apply this filter, simply select the checkbox of the team/s you wish to filter for.
Custom data filterIn addition to the common filters provided, one of the powerful features of our call filtering system is the ability to filter calls based on custom data. This custom data filter enables you to refine your calls based on a broad range of additional call-related information that is captured by our system.
When using the custom data filter, you have the ability select multiple filters, and you can even filter for multiple values - meaning you can precisely tailor your results to your requirements.How to use the custom data filter:
To filter based on custom data, navigate to the Custom Data section under the list of Filters. Choose the custom data filter you would like to apply from the dropdown list.
Then select the value/s you would like to filter for by selecting the checkboxes from the list provided. You can select as many values as you wish, or you also have the option to select all values on the list.
To add multiple custom data filters, select Add Filter.
If you'd like to remove a custom data filter that you've applied, simply click the removal button (-) next to your selected filter.
Once you have selected all your filters, click Apply. You'll then be shown only the calls matching the conditions selected.
