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Sitemate Network and Application Security

Learn about our security protocols for network and application security

Erin Clazie avatar
Written by Erin Clazie
Updated over a week ago

Data Hosting

  • Sitemate runs on AWS's global cloud infrastructure

  • Sitemate utilizes Platform as a Service (PaaS) services, due to their enhanced security and safety

  • The system utilises a multi-tenant architecture

  • Geographic Data Residency Controls and control over where your data is hosted and stored is available on the Premium and Platinum Pricing Plans which can be seen here

Data Safety & Backup

  • Data is processed & stored in PaaS database services, with live fail-over replicas. For example, the form database service has one write & 2 read nodes

  • Snapshot backups are taken daily (stored for 7 days) & weekly (stored for 4 weeks)

  • Photos & videos are stored within Amazon S3 and stored across at least three devices in a single AWS Region

  • Failover & backups are tested as per Sitemate DR/BCP policies

Cloud Management

  • AWS Config is used to monitor compliance and configuration across all Sitemate Services, enabling assessing, auditing, and evaluating configuration of all Sitemate resources

Encryption

  • All data is encrypted at rest (AES256-CBC) & in transit (TLS 1.2+)

NIST CSF

  • NIST CSF provides a broad, risk-based approach for organizations to manage cybersecurity risks. It provides a structured and comprehensive approach to managing cybersecurity risks and enhancing the company's resilience against potential threats

  • NIST Cybersecurity Framework helps Sitemate stay proactive and prepared for evolving cyber threats, safeguarding customer data

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