Data Hosting
Sitemate runs on AWS's global cloud infrastructure
Sitemate utilizes Platform as a Service (PaaS) services, due to their enhanced security and safety
The system utilises a multi-tenant architecture
Geographic Data Residency Controls and control over where your data is hosted and stored is available on the Premium and Platinum Pricing Plans which can be seen here
Data Safety & Backup
Data is processed & stored in PaaS database services, with live fail-over replicas. For example, the form database service has one write & 2 read nodes
Snapshot backups are taken daily (stored for 7 days) & weekly (stored for 4 weeks)
Photos & videos are stored within Amazon S3 and stored across at least three devices in a single AWS Region
Failover & backups are tested as per Sitemate DR/BCP policies
Cloud Management
AWS Config is used to monitor compliance and configuration across all Sitemate Services, enabling assessing, auditing, and evaluating configuration of all Sitemate resources
Encryption
All data is encrypted at rest (AES256-CBC) & in transit (TLS 1.2+)
NIST CSF
NIST CSF provides a broad, risk-based approach for organizations to manage cybersecurity risks. It provides a structured and comprehensive approach to managing cybersecurity risks and enhancing the company's resilience against potential threats
NIST Cybersecurity Framework helps Sitemate stay proactive and prepared for evolving cyber threats, safeguarding customer data