Release on Thursday, February 8th, 2024 between 08:00 pm and 10:30 pm UTC.
In version 4.11, we are rolling out a brand-new solution: Payment and Calendar
We are thrilled to announce the launch of two innovative solutions designed to streamline operations at research sites: the Calendar and Patient Payment System. These tools are meticulously crafted to enhance the efficiency of managing schedules and appointments, as well as to simplify the stipend distribution process for patients participating in clinical trials.
New Features
General.
PDF Total Page Count – On PDF export you are now able to see the total number of pages directly on each page of their PDF exports. The format " XX of XX" has been added to the footer of every page within the PDF document. This small, yet significant feature ensures that users can easily track their progress while reviewing documents and provides a quick reference to the document's length without the need to scroll to the end.
Study reference and Study name updates - We have updated the format to include "/" and "-" characters to the study reference. This expanded format compatibility ensures that study references can now accommodate a wider variety of naming conventions used within the industry. We have also increased the character limit for study names, making it possible to include longer and more descriptive names.
Center Management in study - In the study settings, we have added a new page called “Centers”. All centers participating in the study will be listed, offering advanced search and filter capabilities. This will streamline the management of multi-center data. Additional fields such as “Center Code”, “Target Patient Count”, and “Number of Users Linked to the Center” will be introduced in the next version, providing detailed overviews.
Addons.
Reports:
Renaming “Analytics” to “Reports”: To better reflect the functionality and purpose of the analytics feature, it has been renamed to 'Reports'.
New Chart Designs: Users can now create bar charts and diagrams for responses collected from radio button and dropdown questions, enhancing the visual representation of data.
Stacked Bar Charts: This new feature allows the creation of stacked bar charts, enabling the comparison of two variables within the same chart. Review answer counts both in percentage and actual value format for a comprehensive understanding.
Expanded Chart Creation Capacity: Users are now able to create up to 10 chart pages, with the ability to place up to 25 charts on each page.
New Variable Picker: The variable picker has been significantly improved to include the question titles. This enhancement simplifies the process of identifying and selecting variables when setting up reports.
eCRF.
New Dashboard Features:
Study Progress Overview: The eCRF dashboard now features a comprehensive progress indicator that shows the percentage of data points collected relative to the total required for the study. This section also displays the count of screened participants alongside the number of participants enrolled (screening minus exclusions).
Visit Completion Metrics: We continue to provide visibility into visit completion with the percentage of completed visits and the actual count of visits.
Enhanced KPI Tracking: New Key Performance Indicators (KPIs) have been introduced, including:
• Number of patients in progress
• Number of patients completed
• Number of patients excluded
• Total number of queries generated
• Number of outstanding queries pending review
These KPIs are tailored to reflect the data relevant to the user's access level and linked center.
Screening Trends Chart: A new line chart has been added to the dashboard, illustrating the number of patients screened over time, segmented by center. This real-time tracking tool allows users to monitor screening activity and progress across different centers.
ePRO Button ePRO Title – The eCRF now automatically includes the ePRO (electronic Patient Reported Outcomes) title in patient invitations when using ePRO button. This update ensures that patients receive clearer communication regarding the specific ePRO they are being asked to complete, which can improve response rates and patient engagement.
ePRO.
SMS Reminder for ePRO: We have now introduced an SMS reminder feature to complement ePRO completion rates. Users have the flexibility to activate or deactivate this feature as needed. Reminders for ePRO completion can be sent as SMS messages, emails, or both, according to your preference. This ensures maximal reach and convenience for participants. The system intelligently checks for the availability of a participant's SMS contact information. If none is available, no SMS reminder is sent. Once a participant has completed the ePRO survey, the system automatically discontinues the sending of reminders, thus optimizing communication and reducing unnecessary messaging.
General Settings.
Translation – We have introduced a new feature that allows users to translate patient database fields into 85 different languages. This enhancement is designed to adapting your database to various regional requirements and improve communication with patients from diverse linguistic backgrounds. For added convenience, the system will automatically match the translation of database fields to the patient's preferred language, ensuring a seamless experience.
Permissions - New granular permissions have been added for calendar access and functionality within the system. Users can now be assigned specific rights to view and manage calendar-related features according to their role and responsibilities. We have also introduced payment permissions. These permissions allow for controlled access to payment features, ensuring that only authorized personnel can manage and view payment details and transactions.
User time-zone - A time zone preference setting has been added to user personal details. This setting ensures that all appointments within the system automatically reflect the correct hours according to the user's local time zone.
Patient Database.
Patient Account Creation – A new option has been implemented in the patient database to trigger an account creation notification. This is particularly useful for instances where patients are added manually or through bulk import. Participants will receive an email containing a unique link inviting them to activate their account. As part of the account activation process, participants will be prompted to create a complex password that meets the platform's security requirements.
Account Status - The subject profile has been updated to include an “Account Status” indicator. This will provide immediate visibility into whether a subject's account is non-existent, pending activation, or activated.
Columns Picker - A new “Columns Picker” tool has been introduced to the patient database interface. This feature allows users to customize the data table to your preferences easily. You can now select which variables to display, rearrange columns using a simple drag-and-drop interface, and remove variables from view as needed. The adjusted table view configuration is standardized for all users, ensuring a uniform experience and preventing discrepancies in data presentation.
Subject Profile Picture - The subject profile section now supports the addition of a profile picture for each subject. Users can upload a picture from their existing library or capture a new photo in real-time to add to the subject's profile. Upon upload or capture, the picture is automatically saved and will be displayed within the subject's full profile and in the quick view.
Payment Management.
Introducing our new payment solution: effortlessly manage and record payments for each study with precision. Plus, our comprehensive global dashboard lets you oversee all payment records across studies, ensuring financial clarity and control.
Payment Record – Within recruitment studies, users now have the option to define a default payment amount in the settings that apply to all qualified subjects. For every subject who meets the qualification criteria, a payment record is automatically generated with the pre-set default amount. The newly created payment records are marked as “Pending” by default, indicating that the payment process is initiated but not yet completed.
Payment KPIs - At the top of the payment management page, you will now find Key Performance Indicators (KPIs) that display real-time data on payment statuses. These KPIs include:
Pending: Shows the total count and amount of payments awaiting approval or further action.
Approved: Displays the number and sum of payments that have been approved but not yet processed.
Processing: Lists payments that are in the midst of being transacted.
Error: Alerts you to any payments that have encountered issues during processing.
Global Amount: Provides the cumulative total of all payments within the study, across all statuses for quick financial overview.
Payment Action and status - You can now actively track all payment records within the study, ensuring full oversight of the payment lifecycle. You have the flexibility to update the status of a payment record at any time, particularly once a subject completes the study, allowing you to set the payment status to “Approved”.
After you approve a payment, it must be confirmed. Confirmed payments are then automatically transferred to the main view, showcasing all payments that have been confirmed and are ready for processing. If a payment will not be made, for example, if a participant withdraws or declines participation, you can cancel the payment record accordingly. You have the option to change the default payment amount for new subjects when necessary, providing adaptability for varying study compensation requirements.
Payment order management – A new global view feature has been introduced, allowing you to oversee all payment records across various studies in a single, centralized location.
The top of the page displays real-time Key Performance Indicators (KPIs) for a quick, analytical snapshot of overall payment statuses. You can use the search feature to quickly locate specific payment records or subjects across all studies. Filters are available to refine the displayed data, such as by study, payment status, and more, making it easier to manage and prioritize tasks. From this view, you can directly make payment, or set as error, streamlining the workflow, and reducing the need to navigate through multiple pages.
Payment Exports – You can perform payment exports at the study level, which allows you to generate specific reports in CSV format tailored to individual study requirements. A global export feature is also available, enabling you to export payment data across all studies in CSV format for comprehensive reporting and analysis.
For users in European countries, there is an option to export payment information in XML SEPA format. This format includes all necessary information for banks to process bulk payments efficiently. Each payment record that is exported in XML SEPA, will be assigned a unique transaction ID. This ID facilitates easy tracking and reconciliation of payments with bank statements or internal financial records.
Whenever a payment export is conducted at the global level, a payment date is automatically recorded and associated with the exported records. This payment date will be reflected consistently across the system, ensuring that both the study-level and global-level views display the accurate date of when the payment was processed.
Subject Bank account details – Subjects can now securely provide their bank details within the system. If a subject has not provided their bank details, they will have a reminder notification in the personal account. Payments cannot be confirmed until the required banking information has been entered. Should you attempt to confirm a payment without the subject's bank details, an informative message will be displayed, prompting you to ensure that all necessary information is provided before proceeding.
Payment activity -Each payment record includes a full payment history, providing detailed insights into each update or transaction. Every action taken on a payment record is timestamped for audit purposes, allowing you to track the progression of each payment through its lifecycle.
Calendar.
Discover our new Calendar solution, designed for seamless appointment management. With versatile views, it offers unparalleled convenience for optimal schedule organization within the site.
Calendar Views – A new calendar feature has been integrated, providing multiple views for your convenience. You now have the option to switch between month, week, day, and agenda views, allowing you to precisely visualize and manage your schedule.
You can choose to include or exclude weekends in your calendar view based on your work schedule preferences. For those who prefer a traditional calendar week, there is now an option to start the calendar week on Sunday. To streamline your view, the calendar can be set to not display hours before 8 AM, focusing on the most active hours of your day.
A widget has been added to the left sidebar, providing quick and easy navigation through days on the calendar. This allows for efficient date browsing without the need to return to the main calendar view.
Appointment Creation – You now have the capability to create appointments with greater detail directly within the calendar. When setting up an appointment, you can specify the following:
Appointment Name: Assign a unique name to each appointment for easy identification.
Date and Time: Select the exact date and time the appointment is scheduled to occur.
Duration: Define how long the appointment will last.
Capacity: Indicate the number of persons allowed for the appointment, managing participant volume effectively.
Study Association: Link the appointment to a specific study to maintain organized records.
Center Location: Choose the center where the appointment will take place, allowing for location-specific scheduling.
Appointment Color: Personalize your calendar by assigning different colors to appointments, aiding in quick visual sorting.
Appointment Reminder – Subjects attached to an appointment will automatically receive an invitation to confirm their attendance. Additionally, our system sends out automated reminders to ensure subjects are well-informed and prepared for their upcoming visits. Subjects will receive an initial reminder 72 hours (3 days) before their scheduled appointment. A follow-up reminder will be sent 24 hours (1 day) before the appointment.
Improvements
General.
Builder – Validation message – We have addressed a bug where the provided particularly long data validation messages and was not able to save it.
Session Timeout Redirection - Previously, if a user was logged out due to inactivity, they were redirected back to the main page upon logging back in. Now, the system will remember and redirect the user to the last page they visited before being logged out. This provides a more streamlined and convenient return to your workflow, reducing the need to navigate back manually.
Table select redesign – We have introduced a new design for selecting items within our table views. You can select only the records that are currently visible on the screen. This is particularly useful for applying actions to a specific subset of data. Alternatively, there is now the option to select all records within the table, even those not immediately visible on the current page view. This allows for bulk actions to be carried out.