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Troubleshooting the Dairy WOW 4000
Troubleshooting the Dairy WOW 4000

Try these solutions if you have a problem with your Dairy WOW 4000

Updated over 3 months ago

📝 This topic is for the Dairy WOW 4000 only. For all other models, click here.

The Dairy WOW 4000 has no power

  1. Stand beside the control unit.

  2. On your mobile phone, open the Wi-Fi settings and look for RWOW... in the available networks.

  3. If RWOW is not in the list, it is possible that the system has insufficient power.

Mains powered control units:

  1. Check that the control unit is plugged in and powered on from the mains power supply.

  2. Plug another electrical device into the mains power and see if it powers on. If not, there may be an issue with that plug.

  3. Plug the control unit into a different mains plug.

  4. Reboot the control unit. The system should come back online.

If the problem persists, contact the support team (see below).

Logging in to OpenWRT

Log in to OpenWRT to troubleshoot the Dairy WOW 4000.

  1. Stand beside the control unit.

  2. Use a laptop to search for the control unit Wi-Fi. This is a unique Device ID, but it will always begin with the letters RWOW-

  3. Enter the network security key (password).
    This is scorpio followed by the last 6 characters of the unique Device ID, as used in the Wi-Fi network name. Type the characters exactly as they appear, using lower case letters and no spaces. Example:

  4. In an internet browser address bar, enter the URL 192.168.50.1 to launch the OpenWRT configuration page:

  5. The OpenWRT login page will be displayed.

    💡 If the OpenWRT login is not displayed, press the Home key on your keyboard to reveal the full URL and change https://192.168.50.1 to http://192.168.50.1.

  6. Log in with these credentials:

    • Username = root

    • Password = scorpio followed by the last 6 characters of the unique Device ID. The Device ID can be seen at the top of the screen. Example:

    The laptop will now be logged in to OpenWRT.

Checking EID identification

  1. Log in to OpenWRT, as above.

  2. Position an EID tag near the EID antenna. Alternatively, herd an animal fitted with an EID tag over the platform.
    ​

3. In OpenWRT, click on Dashboard and scroll down to the Scorpio Status section.

The EID Tag should be displayed:

4. If no EID appears, check that the antenna is plugged in correctly.

5. Turn off all other electronic equipment (other EID readers within 50 m, electric fence energizers, irrigators, milk pumps, etc) and repeat the test. If the EID tag is read, there is an electrical interference issue to be resolved. Contact the support team (see below).

Inaccurate weights or no weights

  1. Log in to OpenWRT, as above.

  2. Stand on the middle of the platform.

  3. In OpenWRT, click on Dashboard and scroll down to the Scorpio Status section.

    Check your own weight is displayed correctly:


    4. If you can't see your weight, check that the load bar cables are plugged in correctly.

    5. Check the rubber and poly seals on the inside and outside of the platform are intact and undamaged. Check underneath the platform to make sure that there are no rocks or debris is preventing movement. If the problem persists, contact the support team (see below).

Poor or lost internet connection

A poor internet connection will slow down data the flow of data to Datamars Livestock. A lost connection will prevent data flow altogether.

See Troubleshooting a Wi-Fi internet connection

See Troubleshooting an LTE internet connection

Having trouble?

  • Phone the Datamars Smart Farming support team:
    AU 1800 248 774
    NZ 0800 248 722
    US +1 (888) 431-0957 (toll free).
    UK +44 20 4571 7717
    IE and EU +353 (21) 242 8844

  • Email sf-support@datamars.com

  • Ask us a question in the blue messaging tool on the bottom right hand side of your screen.

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