Our Onboarding team is here to ensure a smooth and successful start with our software. We’ll guide you through setup, provide personalized training, and help you get up and running quickly.
Customer Onboarding
Hours: 8AM-8PM EST Monday-Friday
Email: Rec-onboarding@daysmart.com
Meet the Onboarding Team
Onboarding Member: | Hobbies & Interests: | Favorite Product Feature: |
Sandra Witkowski Time Zone: Eastern
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"I find fun in simple things. Cycling, kayaking, capturing moments through photography, and immersing myself in the truths of non-fiction."
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"I love that we are web based so we're easily accessible and that we offer seasonal rental bookings." |
Chase Ludy  Time Zone: Pacific
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"My life is full of adventure— from playing and watching most sports to paddleboarding, camping, gaming, and diving into anime and D&D."
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"Customer Search Email & Text gives great versatility for our customers." |
Zach Salgado Time Zone: Pacific
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"My life is a mix of adventure and fun—exploring new places and cuisines, watching movies, gaming with friends, and enjoying sports like soccer, snowboarding, bowling, and golf." |
"Our scheduling and Drag n' Drop Calendar features. You can easily create a large booking series, edit pricing, times and many other attributes of your events in bulk Then can also simply drag n' drop a event to adjust any last minute changes!" |
Mari Uchida  Time Zone: Pacific
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"I thrive on creativity and fun—playing and coaching soccer, sketching vivid art, and spinning vinyl records. My jellyfish artwork often graces the background of my video calls."
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"I love the team management feature in DaySmart Recreation! I have managed many teams at my local facility and it helps immensely with getting my teammates to pay their fees." |
Encounter an issue? Our Support team is ready to assist. From troubleshooting technical challenges to answering your questions, we’re here to provide fast, reliable solutions.
Customer Support
Hours: 8AM-8PM EST Monday-Friday
Email: rec-support@daysmart.com
Meet the Support Team
Support Team: | Hobbies & Interests: | Favorite Product Feature: |
Angie Walls  Time Zone: Eastern |
"Outside of DaySmart I enjoy yoga, pliates and being outdoors. I love live music, cooking (not baking) and encouraging my two daughters to be good humans." |
"Customers love that they can make DS Rec fit their business needs. It’s very versatile and business owners can adapt to meet their needs." |
Zach Weatherly  Time Zone: Pacific |
"I enjoy sports, music and spending time with loved ones. Most time is spent with my family! I love most sports and watch them all. Seattle Sports are my life but also ruin it yearly. Playing softball and going to the gym were bigger pieces of my life that are coming back!"
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"My favorite feature is the global search, it is really a catch all to find whatever you could possibly need in the system."
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Ben Leonard Time Zone: Eastern |
"When I’m not diving into tech, you’ll find me chasing my passions for sports, movies, cars, and fitness. I’ve run three marathons, completed a triathlon, and love rolling up my sleeves for home improvement projects. Whether it’s learning something new, tackling a big goal, or just staying active, I’m all about pushing myself and having fun along the way."
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"My favorite feature of RecPro is its intuitive navigation and ease of use. It’s designed to make managing tasks straightforward and efficient, allowing users to focus on what matters most—delivering great experiences." |
Sumner Menold Time Zone: Eastern
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"I enjoy music, and spending time with my friends and family! I spend lots of time traveling when able, and love to volunteer! I also enjoy building models, and playing tabletop games with my friends!" |
"My favorite feature within the software has to be the make payment menu. The ability to see active balances and make payments across invoices is extremely helpful!" |
Jeffrey Avxhi  Time Zone: Pacific
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"I enjoy playing soccer and spending time with friends and family. My favorite premier league team LIVERPOOL! Besides watching sports is I love to hike and travel!" |
"Favorite feature has to be the make payment section on the customer profile. Very useful for transferring balances." |
Brandon Tann  Time Zone: Eastern |
"When I am not listening to some music (or occasionally making some) I find myself down at the basketball court near where I live shooting hoops for hours on end or even taking time to catch a game! Michigan born and raised, Go Lions! (Pistons will come around hopefully)"
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"Favorite Feature of mine has got to be the dynamic invoice! Whether you are using it to easily change the billed to person or using it to even use a credit from a parent to pay for a balance the child has, it follows you everywhere!" |
Contact Support by Chat
This is the best way to get a hold of us during business hours. From within your account or via the Help Center, initiate a chat conversation via the Help icon in the lower right hand side of the page.
A pop up window will appear with some self help options available:
View past tickets
Contact Us
View Help Center
See past notifications our team has sent regarding software updates
Click on the "Send us a message" option. Select to Ask AI a Question. Type your question, and receive an instant, comprehensive answer based on Help Center content. You can reach a live agent by selecting Chat with Support or if you feel further assistance is needed beyond the AI response, you'll also have the option to transfer to the Support Team.
Contact Support by Phone
Schedule a phone call with our support team. Learn how to do this here.
Contact Support for an Emergency
In the case of an emergency, please send an e-mail to rec-emergency@daysmart.com. Please DO NOT use this for non-emergency issues or to report bugs. You should get a response back acknowledging the issue and updates when the issue is resolved.
Emergency Examples
Unable to access DaySmart Rec software
Unable to process payments
Customers unable to register online through member app
Your goals are our priority. Our Customer Success team partners with you to ensure you’re getting the most out of our software. We provide best practices, strategic insights, and ongoing guidance to help you achieve long-term success. Whether you're looking to optimize workflows or expand your usage, we’re here to support your growth.
Customer Success
Hours: 9AM-5PM EST Monday-Friday
Email: Rec-success@daysmart.com
Meet the Success Team
Success Member: | Hobbies & Interests: | Favorite Product Feature: |
Tim Danskin  Time Zone: Pacific
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"My life is a blend of action and self care. Chasing goals on the soccer field, exploring trails, diving into books, and restoring balance through sports massage therapy."
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"Member App Drop-in Registration. It's something that might seem small, but can save a ton of time for our customers." |
Nate Redding  Time Zone: Eastern
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"I enjoy the simple things...perfecting my golf swing, cheering for the Cornhuskers and Phillies, carving through snowy slopes, and creating unforgettable moments with friends and family." |
"It's my job to focus on forging a strong relationship between our product and customers. That's why my favorite feature is online experience. It's a great tool for our customers to leverage with their own customers." |
Mari Uchida  Time Zone: Pacific
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"I thrive on creativity and fun—playing and coaching soccer, sketching vivid art, and spinning vinyl records. My jellyfish artwork often graces the background of my video calls." |
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