The Help Center (HC) has a variety of articles that you can review to get self-service support for the system's features and capabilities. You may start by searching for content by keywords or you can review content in a given section. If after checking out the user information, you still need additional support, please reach out to our support team.

The HC is broken into key sections related to the navigational structure of the application. You'll find sections for the key Appointment elements (Staff Members, Services, Customers, etc). Each section will have an article that provides an overview of the application's feature support, as well as other articles that answer some common questions.

Any user, regardless of access type or permission level, may access the HC from the Green Circle at the bottom right of your account.

You can subscribe to any Section or Article in order to get notified of new articles or updates to a specific article. If you Follow a section, you'll be notified when a new article is published to that same area. If you Follow a specific article, the system will send you an email when we publish an update to the specific information. Customize your subscription settings to get notified when we update our content.

It is recommended that you follow the News & Updates section, so you can get alerted to upcoming software releases or news about the scheduling system.

Article Legend Information

The DaySmart Appointments scheduling system supports two primary scheduling styles or versions: Single Appointments per Time Slot (SAPTS) or Multiple Appointments per Time Slot (MAPTS). While many features are applicable to both versions, some features are uniquely applicable to one or the other.

Each article displays the version(s) where the feature is applicable. At the top of each article, you will see a couple of important facts:

Pricing Tiers alerts you to the software subscription level you may need to utilize a specific feature. Appointment Versions will define if the feature is available for Single or SAPTs, Multiple or MAPTS or All Versions. Based on both the pricing tier and Appointment version of your account will determine whether or not your scheduling account is eligible for the feature.

For questions about upgrading your software subscription, please contact our Sales Consultant team using the support chat.

All articles are written using the default terminology of the DaySmart Appointments scheduling system. The terms you see may be different based on the business type or configuration of your account. This includes the tabs along the top of the application after you log in. Although the names might be different, the order of the options is the same. The default terms for the application (in both singular and plural form) are:

Terms are currently managed in the Classic mode through the Settings > Terms page. Contact your administrator if you have any questions about your navigation

DaySmart Appointments offers online support for any subscription. All Support Tiers offer easy access to 24/7 ticket submission. Users with the access type of Headquarters or Location Administrator may submit a support request. If your user account has a different access type, please contact an Administrator to assist you in submitting an issue.

After logging into your account, you can access the Help Center in the bottom right corner. Our Help Center offers the following options:

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