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Connect-Up for Google Calendar

Learn how to set up, manage, and troubleshoot Connect-Up for Google Calendar to seamlessly sync appointments, reserves, and events between calendars.

Sabrina Herrera avatar
Written by Sabrina Herrera
Updated yesterday

šŸ“ Overview

Connect-Up for Google Calendar is the ideal solution for subscribers of both the DaySmart Appointments scheduling system and Google Calendar. This plugin allows Staff Members to connect one of their Google calendars with their scheduling system.


šŸš€ Enabling the Connect-Up Google Calendar Plugin

Below we will review step-by-step instructions to follow in order for Headquarters Administrators to enable Connect-Up for Google Calendar. Once this step is taken, move onto the next sections of this article to find out how to initiate then customize the sync for Staff Members.

Click here to learn more about Enabling the Plugin

  1. Go to The Marketplace.

  2. Locate Connect-Up for Google Calendar under the Featured Plugins category.

  3. Click Learn More/Enable.

  4. On the plugin description page, select one or more Locations from the drop-down menu.

  5. Click Update to confirm.


šŸ”‘ Activating the Plugin for Staff Members

Once the plugin is enabled, Headquarters or Location Administrators can activate it for specific Staff Members by following the instructions below. Staff Members with an email address in their profile will receive an email invitation containing a link to connect their Staff Member calendar and Google calendar.

Click here to learn more about Activating Plugin for Staff Members

  1. Open the plugin’s Settings tab.

  2. Use the Staff Members dropdown to select the users to invite.

  3. Click Update Settings to save.


šŸ› ļø Setting Up the Sync

Below we will review how to configure the sync between your Staff Member calendar and Google Calendar once Staff Members have been enabled. Depending on Google's default calendar increment settings, Appointments may not display proportionally on your DaySmart Appointments calendar.

Click here to learn more about Setting Up the Sync

  1. Upon receiving the Email Invitation for Connect-Up for Google Calendar, your Staff Member will click the link to proceed with customizing their sync options.

  2. Choose notification preferences:

    • Notify when a resync is completed.

    • Notify when an Appointment/Reserve cannot be updated from Google.

  3. Configure sync options:

    • Sync DaySmart Appointments Reserves to Google.

    • Sync Google meetings to DaySmart Appointments.

    • Sync Google meeting details (description/body only).

  4. Choose Google meeting ā€œShow Asā€ statuses to sync: Busy and Out of Office are selected by default.

  5. Click Start Sync.

After initial setup, a Resync button will appear on this page.

šŸ’” Please note: Only items up to one year ahead will sync, this plugin does not work retroactively.

🧭 Google Calendar Sync Details

When Appointments and Reserves sync to Google, the following information will display in the Google Event description.

Click here to learn more about Google Calendar Sync Details

  • Customer Name

  • Service & Room

  • Location

  • Date, Start & End Time

  • Appointment Status

  • Address, City, State, ZIP

  • Contact Information (Phone & Email)

  • Special Instructions, Notes, or Add-Ons

šŸ” Syncing Events to Your Scheduling Calendar

Events created in Google Calendar will appear as Reserve times in your schedule.
If Google Event Details are enabled, the event’s body text will populate the Reason field in the Reserve. To prevent an event from syncing, set the event’s Status in Google Calendar to Free/Available.


šŸ”ŒDisconnecting Staff Members From the Plugin

Below we will review step-by-step instructions for Headquarter and Location Administrators to disconnect a Staff Member's calendar with their Google calendar. Once these actions are complete, all synced information will be removed, and the connection will be severed.

Click here to learn more about Disconnecting Staff Members

  1. Click the Staff Members tab.

  2. Locate the Connect-Up for Google Calendar column.

  3. Click the slide button to disable the Connect-Up connection.

  4. Click the Update button.

  5. Go to The Marketplace and locate the Connect-Up for Google Calendar plugin.

  6. Click the Settings tab within the plugin.

  7. Under Staff Members, uncheck the users to remove. If removing all users, click Select None.

  8. Click Update Settings to save edits.


āŒ Disabling the Connect-Up for Google Plugin

Below we will review how Headquarter Administrators can disable the plugin within the Marketplace if you no longer wish to use Connect-Up for Google Calendar.

After completing this action, all Google meetings from your DaySmart Appointments calendar and all Appointments and Reserves from your Google calendar will be removed.

āš ļø Please note: You must disconnect all your Staff Members’ calendars first to completely disable the plugin.

Click here to learn more about Disabling the Plugin

  1. Go to The Marketplace.

  2. Locate the Connect-Up for Google Calendar plugin.

  3. In the first tab, open the Locations dropdown and uncheck individual locations or select None.

  4. Click Update.


ā“ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions

What should I do if events aren’t syncing correctly?

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  1. Go to Settings tab within the plugin.

  2. Select Resync Accounts to force updates.

    If that does not work -

  3. Disconnect your Staff Member.

  4. Disable the plugin.

  5. Reenable the plugin.

  6. Set up the sync for your Staff Member once again.

How do I resend an Invite Email?

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Administrators can resend invitations to staff members at any time.

  1. Click Staff Members tab.

  2. Select the desired staff member profile.

  3. Click Email invitation to join Connect-Up for Google Calendar in the lefthand menu.

What information syncs from my scheduling system to Google Calendar?

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Appointments and Reserves will include customer details, service type, contact information, and any additional notes configured in your system.

Can I change which Google Calendar I’m syncing to?

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Yes, but wait at least 10 seconds after switching calendars before re-syncing to ensure all data processes correctly.

Why do some Appointments look different in Google Calendar?

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Google displays events in 30-minute increments, so shorter appointments (like 15-minute ones) may appear visually compressed.

How long does it take for new Events to sync?

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It may take up to 30 seconds for new Google Events to appear in your scheduling system.

Can I still view synced Appointments on mobile?

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Yes, but Appointments created directly from the mobile app will not sync to Google Calendar.

Why is my schedule showing overlapping or double-booked appointments?

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Google allows overlapping events, even if your scheduling system doesn’t. When synced, these overlapping events appear as multiple appointments in the same time slot.

Why are my appointments showing at the wrong time?

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Time zones differ. Match the time zone in Google and DaySmart Appointments. After changing time zones in either system, disconnect and reconnect to apply.

How are private Google events displayed in my scheduling system?

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Private Google events block time on your schedule but do not include titles or descriptions. They will appear as ā€œReserved.ā€

What happens to "Free" Google events when syncing?

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Free Google events are not synced to your scheduling system. If a previously synced event is changed to ā€œFree,ā€ it will be removed during the next sync update.

Can View-Only Users utilize this plugin?

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View-Only Users can see DaySmart Appointments appointments in their Google calendar but cannot edit or cancel them. Since they also cannot create Reserves, two-way sync from Google is not supported.

Can I sync a calendar that I don’t own?

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No. You can only sync calendars you personally own. Calendars with ā€œread-onlyā€ access cannot be synced.

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