📝 Overview
Connect-Up for Google Calendar is the ideal solution for subscribers of both the DaySmart Appointments scheduling system and Google Calendar. This plugin allows Staff Members to connect one of their Google calendars with their scheduling system.
🚀 Enabling the Connect-Up Google Calendar Plugin
Below we will review step-by-step instructions to follow in order for Headquarters Administrators to enable Connect-Up for Google Calendar. Once this step is taken, move onto the next sections of this article to find out how to initiate then customize the sync for Staff Members.
Click here to learn more about Enabling the Plugin
Click here to learn more about Enabling the Plugin
Go to The Marketplace.
Locate Connect-Up for Google Calendar under the Featured Plugins category.
Click Learn More/Enable.
On the plugin description page, select one or more Locations from the drop-down menu.
Click Update to confirm.
🔑 Activating the Plugin for Staff Members
Once the plugin is enabled, Headquarters or Location Administrators can activate it for specific Staff Members by following the instructions below. Staff Members with an email address in their profile will receive an email invitation containing a link to connect their Staff Member calendar and Google calendar.
Click here to learn more about Activating Plugin for Staff Members
Click here to learn more about Activating Plugin for Staff Members
Open the plugin’s Settings tab.
Use the Staff Members dropdown to select the users to invite.
Click Update Settings to save.
🛠️ Setting Up the Sync
Below we will review how to configure the sync between your Staff Member calendar and Google Calendar once Staff Members have been enabled. Depending on Google's default calendar increment settings, Appointments may not display proportionally on your DaySmart Appointments calendar.
Click here to learn more about Setting Up the Sync
Click here to learn more about Setting Up the Sync
Upon receiving the Email Invitation for Connect-Up for Google Calendar, your Staff Member will click the link to proceed with customizing their sync options.
Choose notification preferences:
Notify when a resync is completed.
Notify when an Appointment/Reserve cannot be updated from Google.
Configure sync options:
Sync DaySmart Appointments Reserves to Google.
Sync Google meetings to DaySmart Appointments.
Sync Google meeting details (description/body only).
Choose Google meeting “Show As” statuses to sync: Busy and Out of Office are selected by default.
Click Start Sync.
After initial setup, a Resync button will appear on this page.
💡 Please note: Only items up to one year ahead will sync, this plugin does not work retroactively.
🧭 Google Calendar Sync Details
When Appointments and Reserves sync to Google, the following information will display in the Google Event description:
Customer Name
Service & Room
Location
Date, Start & End Time
Appointment Status
Address, City, State, ZIP
Contact Information (Phone & Email)
Special Instructions, Notes, or Add-Ons
🔁 Syncing Events to Your Scheduling Calendar
Events created in Google Calendar will appear as Reserve times in your schedule.
If Google Event Details are enabled, the event’s body text will populate the Reason field in the Reserve.
To prevent an event from syncing, set the event’s Status in Google Calendar to Free/Available.
🔌Disconnecting Staff Members From the Plugin
Below we will review step-by-step instructions for Headquarter and Location Administrators to disconnect a Staff Member's calendar with their Google calendar. Once these actions are complete, all synced information will be removed, and the connection will be severed.
Click here to learn more about Disconnecting Staff Members
Click here to learn more about Disconnecting Staff Members
Click the Staff Members tab.
Locate the Connect-Up for Google Calendar column.
Click the slide button to disable the Connect-Up connection.
Click the Update button.
Go to The Marketplace and locate the Connect-Up for Google Calendar plugin.
Click the Settings tab within the plugin.
Under Staff Members, uncheck the users to remove.
Click Update Settings to save edits.
❌ Disabling the Connect-Up for Google Plugin
Below we will review how to disable the plugin within the Marketplace if you no longer wish to use Connect-Up for Google Calendar.
After completing this action, all Google meetings from your DaySmart Appointments calendar and all Appointments and Reserves from your Google calendar will be removed.
Click here to learn more about Disabling the Plugin
Click here to learn more about Disabling the Plugin
Go to The Marketplace.
Locate the Connect-Up for Google Calendar plugin.
In the first tab, open the Locations dropdown and uncheck individual locations or select None.
Click Update.
⚠️ Please note: You must disconnect all your Staff Members’ calendars first to completely disable the plugin.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
What information syncs from my scheduling system to Google Calendar?
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Appointments and Reserves will include customer details, service type, contact information, and any additional notes configured in your system.
Can I change which Google Calendar I’m syncing to?
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Yes, but wait at least 10 seconds after switching calendars before re-syncing to ensure all data processes correctly.
Why do some Appointments look different in Google Calendar?
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Google displays events in 30-minute increments, so shorter appointments (like 15-minute ones) may appear visually compressed.
How long does it take for new Events to sync?
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It may take up to 30 seconds for new Google Events to appear in your scheduling system.
Can I still view synced Appointments on mobile?
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Yes, but Appointments created directly from the mobile app will not sync to Google Calendar.
Why is my schedule showing overlapping or double-booked appointments?
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Google allows overlapping events, even if your scheduling system doesn’t. When synced, these overlapping events appear as multiple appointments in the same time slot.
What should I do if events aren’t syncing correctly?
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Try manually resyncing your calendars:
Go to your sync setup page.
Select Resync Accounts to force updates.
How many Google calendar's can be synced to a Staff Member calendar?
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Each Staff Member profile can only sync with one Outlook calendar at a time.
If you try to connect another, you’ll see this message:
“There is another account already using this Google Calendar. Please select another Google Calendar.”
Why are my appointments showing at the wrong time?
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This typically occurs when the time zones in Google Calendar and your scheduling system don’t match. Check both systems to ensure the same time zone is selected.
To Update:
In your scheduling system:
Go to Settings → Location Information → Time Zone.In Google Calendar:
Click the ⚙️ gear icon → Settings → Time Zone.
Update and click Save.
How are private Google events displayed in my scheduling system?
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Private Google events block time on your schedule but do not include titles or descriptions. They will appear as “Reserved.”
What happens to free Google events when syncing?
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Free Google events are not synced to your scheduling system. If a previously synced event is changed to “Free,” it will be removed during the next sync update.
Can View-Only Users utilize this plugin?
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View-Only Users can see DaySmart Appointments appointments in their Outlook 365 calendar but cannot edit or cancel them. Since they also cannot create Reserves, two-way sync from Outlook is not supported.
Do appointments created in my scheduling system sync to Google Calendar?
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No. Appointments created directly in your scheduling system will not sync to Google Calendar at this time.
Will past appointments or reserves sync to Google Calendar?
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No. Only future appointments and reserves will sync. Past items are excluded from synchronization.
Can I sync a calendar that I don’t own?
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No. You can only sync calendars you personally own. Calendars with “read-only” access cannot be synced.