Important Update on Clover Device Issues
Dear Valued Business Owners,
We know many of you have experienced issues with your Clover devices, including:
Random disconnects
Devices slipping into “sleep mode” during checkout
Good news! An update has been pushed out to fix these problems, and it just needs a reboot to take effect.
How to Apply the Update:
Restart your Clover device (see reboot instructions below).
When it powers back on, you’ll see a Quick Access page.
Tap Quick Access or enter 1234.
On the Welcome screen, find Customer Mode Lock and turn it ON.
Select Launch Customer Mode and tap OK.
You should now see the logo screen — this means your device is in Customer Mode and ready to use! 🎉
Reboot Instructions
Clover Flex
Press and hold the power button on the right side until the Power Off prompt appears.
Confirm by tapping Power Off.
Once fully off, press and hold the power button again to turn it back on.
Clover Mini
Press and hold the power button (back left side) for about 3 seconds.
Tap Reboot on the screen.
If the screen goes black or is unresponsive, press the power button once.
If the issue persists, try rebooting again - often a second reboot clears any hiccups.
Still Having Issues?
If your device keeps going into sleep mode or shows the Quick Access PIN screen, it’s likely because Customer Mode is turned OFF.
How to Fix Sleep Mode / Quick Access Screen:
If you see the Quick Access screen, tap Quick Access or enter 1234.
Tap all four corners of the screen simultaneously to open the Welcome page.
Scroll down to Customer Mode Lock.
If it’s OFF, turn it ON - this prevents sleep mode.
Close the “Customer Mode Locking is Enabled” pop-up.
Go back to the top and tap Launch Customer Mode.
Tap OK - you’re all set!
What If You See a White “CardPointe” Logo Screen?
No worries! This is normal and you can still process payments without any issues.
Confirm Your Device’s Software Version
Make sure your device is up to date:
Tap all four corners to open the Welcome page.
Go to Properties.
Check the Version - it should be 2.0.01-4.
If your version is lower, please reach out to us.
Receipt Issues
If you’re having trouble with receipts from your Clover device, we want you to know this is actively being worked on and should be resolved soon. Thanks for your patience!
We apologize for the inconvenience and truly appreciate your understanding as we work through these issues together. Thank you for being part of the DaySmart Payments family!
- The DaySmart Payments Team