📝 Overview
This article is to help you get in touch with DaySmart Payment Support. You'll find our business hours, different ways to contact us, and some tips to help you choose the best option for your needs.
If you're running into issues with your CardPointe/Stripe account or having trouble with client transactions, don’t hesitate to reach out. We're here to help make sure your payments are processed smoothly!
📆 Support Hours
Weekdays:
Monday - Friday: 9:00am - 6:00pm ET
Weekend:
Saturday: 10:00am - 2:00pm ET
Closed Sundays
⚠️ Please note
DaySmart observes national United States holidays and will have limited support on these days. It is still encouraged to reach out if you're unable to process a payment on a holiday. If a team member is available, we assist or follow up on the next business day.
📱 Contact Options
💬 Chat Support
Click the arrow to learn how to start a chat with us
Click the arrow to learn how to start a chat with us
DaySmart makes it easy to get the help you need right away with our live chat feature. Just click the chat bubble icon at the bottom right corner of your screen, and select the option that best fits your issue.
If you opt to speak with a human outside of business hours, a team member will follow up on the next business day. We're here to help!
✉️ Email Support
Click the arrow to learn how to contact our email
Click the arrow to learn how to contact our email
Email is a great option for general questions, especially if you don’t need an answer right away! Feel free to reach out anytime, and a team member will respond within one business day.
Email us at paymentsupport@daysmart.com
📞 Schedule a Call
Click the arrow to learn how to schedule a call
Click the arrow to learn how to schedule a call
We are happy to discuss and answer questions on the phone or walk through troubleshooting steps. To ensure an agent is available for you, we ask that you schedule a call.
Depending on the details provided in the notes, a DaySmart employee may reach out for more information to investigate before the call to ensure they have all the correct answers for you.
🌐 Phone Support Language Availability
DaySmart offers scheduled phone support in English only.
If you contact our Support Team by phone, please note that calls are handled exclusively in English at this time.
💬 Need Help in Another Language?
You can still reach out through chat or email, where translation tools may be available to assist with your request. Our team will do their best to communicate clearly and support you.