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Enable Notifications in CardPointe

Turn on notifications within your merchant portal in CardConnect to never miss out on important information!

Marla Evanko avatar
Written by Marla Evanko
Updated over 4 months ago

Email Notification Set-up

  1. Log into cardpointe.com as administrator

  2. From the Dashboard, you can configure the types of notifications that you receive by email.

  3. Select the configure link

  4. Then select the tab ‘Email Notifications’

  5. Place a check next to any item you wish to send you an email notification then select Save

Although we recommended to turn on all notifications to not miss out on any important information regarding your merchant account, the following are strongly suggested

  • Per Declined Transaction - Receive an email for every transaction that is declined

  • Per Chargeback - Receive an email for every chargeback from a client

  • PCI Non-Compliance - Receive an email when your PCI compliance needs to be updated

  • Statement - Receive an email when your statement becomes available for download each month.

  • Support Ticket Alerts - Receive an email when support tickets are created or updated.

Dashboard Notification Set-up

  1. Log into cardpointe.com as administrator

  2. You can configure the types of notifications that display on the Dashboard screen by clicking the configure link.

  3. Then select the tab ‘Dashboard Notifications’

  4. Place a check next to any item you wish to display on your Dashboard, then select Save

It is strongly suggested to turn on PCI Non Compliance notifications to remind you when your PCI compliance application has expired


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