When you order a digital item, if you wish, you can download the files from the "Thank you" screen that appears right after you complete the check out process. Click one of the "Download Now" buttons to be taken to the download page.

If you do not wish to download immediately after checkout, you can do so from the order conformation email or the download email that was sent to you after checkout. Both of these emails will contain links to download your file(s). If you did not get these emails, check your spam, junk, promo, or other folders for an email message from support@designedbygeeks.com.

You can also visit https://dbg.fetchapp.com/orders, input the order number and email used, and click "Find Order."

If you cannot find the order email or your order number, or to download your files from previous purchases, go to our website at designedbygeeks.com, click on the profile icon at the top right, and log in to your account. After logging in, you will be on the "My account" page that includes your order history. Click on the order numbers to view the details of what was ordered and view the order numbers.

See also: How to Download All Files at Once

If you are still having trouble downloading your digital files, please email us at support@designedbygeeks.com.

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