Why is a 50% payment required now?
The initial 50% payment secures your Ara and confirms your participation in this limited rollout phase.
Is my spot guaranteed after payment?
Yes, once both the form and payment are completed, your reservation is confirmed and we will proceed with scheduling your site assessment and installation.
What if my home is not a fit or I decide not to move forward?
If your home is determined not to be a fit, or if you decide not to proceed before the final order is placed, your initial payment is fully refundable.
How do rebates work?
Rebates are issued in phases based on program requirements and key installation milestones. You must meet eligibility criteria and provide the required documentations.
When will I receive my rebate?
California Connected Home Rebate Program timelines depend on the program schedule and verification process. Payments are not immediate and are released after installation, commissioning and milestones are validated.
Do I need to apply separately by myself for the rebate?
No, California Connected Home Rebate program is administrated by dcbel. You’ll need to review and sign the program Terms & Conditions to enroll. After that, we’ll guide you through any required documentation steps.