Get your port up and running
Written by DE-CIX Consulting Team
Updated over a week ago

After the contract to join DE-CIX is signed, you will get an email from the DE-CIX support team. The support team will lead you through all the necessary steps to get your service up and running.

In the following, we will show you some basic steps. More information can be found in the DE-CIX white paper How to start peering at DE-CIX, available here.


You can find the full list of white papers using the following link to our website.

DE-CIX port turnup procedure

The DE-CIX port turn-up happens in several steps, roughly oriented at the network layers.

1. Physical turnup

At the very first step we only check if the fibers are lighted correctly in both directions. No pings or arp requests are possible. As soon as you are connected and happy with the light level you receive, please let us know so we can go to the next step.

2. Layer 2/testing Layer 3

With step 1 completed, we will enable your port in our quarantine VLAN. You will receive a testing procedure with a different IP address. Please configure this address on your router, turn off all unnecessary things like CDP, proxy-arp, gratuitous arp, pim etc. Let us know when you have configured the testing IP, and we will then test your port. Also let us know the Layer 2 MAC address of your router and make sure that any equipment between your router and DE-CIX is silent.

3. Port testing

We will now test your port for compliance in our quarantine VLAN. We might contact you to turn off unnecessary protocols. As soon as we have finished testing, we will notify you to configure your production IP address. Let us know when this is done.

4. Going live

With testing completed and your production IP configured we will move you to the peering VLAN. You can now peer with other DE-CIX customers and setup sessions to the route servers.

5. Setting up route server sessions

Within four hours of moving you to the production VLAN the sessions on the DE-CIX route servers will be ready. The route servers are configured as passive, so you must initiate the BGP session.
โ€‹Even if you do not want to use the route servers for BGP routing you still have to setup a session for monitoring purposes (we can configure the session to be monitoring-only; more information can be found in the route server guides for each location, in the section about Route Server Session Types ("Monitoring Session"). This is important for you and for us, as otherwise we cannot monitor the fulfillment of our SLA.

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