We take service quality very seriously at DE-CIX. This includes taking care of any form of peering service abuse.

If you are under the impression that suspicious activity is occurring at one of DE-CIX Internet Exchanges that you want to have discussed and examined, please contact us. The focus of our Corporate IT Security department is to handle complaints for which no evidence currently exists and for which further investigation is needed. The investigation is conducted as confidentially as possible, and the number of people involved is kept to a minimum.

If you have any other operational questions or issues, please contact our 24/7 customer service department.