To access the new DE-CIX portal, you need an account with a username and a password. An account can have several access levels and flags, which are explained below.

As usernames, you can use your Email Address or use firstname.lastname. Please note that all accounts should be personal accounts, we strongly discourage group accounts shared by multiple users. Please note that usernames are case sensitive!

This type of account is created by our customer service team as part of the onboarding process for new customers. Each customer must have at least one customer administrator, and multiple accounts with customer administrator rights are possible.

A customer administrator can, in addition to the normal customer rights for users of the same customer:

This flag grants a user access to our out-of-band management system if you are a colocation customer.

If you are a customer administrator, you can add/edit/delete co-workers using the "Coworkers" menu item in the "Account" drop-down menu. The following video explains the procedure: