The Platinum Reputation Management package from DearDoc combines three powerful tools—Review Generator, Review Reply, and AI Review Removal—to help your practice enhance and maintain its online reputation. This guide explains what each tool does and answers common questions to help you maximize their benefits.
Review Generator: Streamline Review Collection
The Review Generator simplifies the process of collecting feedback from your patients, helping you gather more 5-star reviews while managing negative feedback discreetly.
How It Works:
After completing a patient appointment, you can send a review request via SMS or email through the DearDoc Dashboard or through your EMR integration.
Patients answer one key question: “Would you recommend us to a friend?”
Promoters (answering “yes”) are guided to leave a public review on platforms like Google or Yelp.
Detractors (answering “no”) are directed to a private feedback form visible only in your DearDoc Dashboard, giving you the opportunity to address their concerns privately.
Tips for Using This Tool:
Make sure your appointment data is consistently updated in the dashboard to trigger review requests.
Review the private feedback regularly to identify trends or areas for improvement.
Review Reply: Automated Responses to Build Engagement
Review Reply helps your practice maintain an active and professional presence by automatically crafting personalized responses to patient reviews.
How It Works:
Reviews posted on Google are analyzed, and the AI generates tailored replies based on the tone and content of the review.
Responses include dynamic details like the patient’s name, rating, and feedback, ensuring they feel personalized.
Replies can be automatically scheduled, or you can approve them before posting.
FAQs:
Can I adjust the tone of responses? Yes, we can customize the tone to align with your practice’s voice.
Can replies include specific keywords? Absolutely. Let us know what keywords you’d like incorporated, and the AI will include them when relevant.
How do I view scheduled responses? Navigate to the Review Reply section in your DearDoc Dashboard to review or modify scheduled responses.
AI Review Removal: Manage Negative Reviews
The AI Review Removal tool helps reduce the impact of negative reviews by identifying and disputing those that violate Google’s Terms & Conditions.
How It Works:
The AI reviews new and existing 1, 2, or 3-star reviews to identify content that may be removable under Google’s policies.
If a violation is found, the system initiates the dispute process on your behalf.
You’ll receive updates on the status of any reviews flagged for removal.
FAQs:
What kinds of reviews can be removed? Reviews that include prohibited content, such as inappropriate language or false information, may qualify for removal.
How long does the process take? This depends on Google’s review timeline, but we’ll keep you informed every step of the way.
Can I manually flag reviews for removal? Yes, if you believe a review violates guidelines, let us know, and we’ll investigate it further.
Additional Tips for Success
Consistency Matters: Regularly use the Review Generator to maintain a steady flow of reviews.
Engage With Feedback: Even with automated responses, it’s good practice to review what’s being posted and follow up on detailed feedback when appropriate.
Monitor Results: Use the analytics in your DearDoc Dashboard to track trends in review volume and patient sentiment.
If you have any further questions about the Platinum Reputation Management package or need assistance with these tools, our support team is here to help. Contact us via [your support channel] or reach out through your DearDoc Dashboard.