In today's fast-paced world, patients expect immediate answers and seamless communication with their healthcare providers. Yet, voicemail often fails to meet these expectations, leaving practices vulnerable to missed opportunities and dissatisfied patients. Adding a mention of your AI Chat to your voicemail recording can revolutionize the way your practice handles patient interactions—especially during busy times or after office hours.
Why Updating Your Voicemail Matters
85% of patients don’t leave voicemails: Patients increasingly prefer faster, more immediate communication methods. If they can’t connect quickly, many will move on to another provider.
80% of patients won’t call back: A missed call without instant support often results in a lost opportunity to serve the patient, potentially impacting both patient satisfaction and practice revenue.
Instant responses improve patient satisfaction: Practices that offer immediate, accessible communication options like online chat are more likely to earn patient loyalty, increase appointment bookings, and drive positive reviews.
The Benefits of Highlighting AI Chat in Your Voicemail
24/7 Patient Support: AI Chat provides instant answers, appointment scheduling, and assistance any time of day, ensuring your patients feel supported even when your office is closed.
Increased Lead Engagement: Our clients who updated their voicemail to include AI Chat saw a notable increase in both chat interactions and conversions from new leads, resulting in a higher return on investment.
Seamless Patient Experience: Directing patients to an always-available resource reduces frustration, improves communication, and strengthens trust in your practice.
Answering Machine Script Featuring AI Chat
Full Version:
"Hello, you’ve reached [Office Name].
We’re currently unavailable to answer your call, but we’re here to help you get the answers you need as quickly as possible.
For the fastest assistance, visit our website at [website URL] and use our 24/7 online chat. Whether you have questions, need help, or want to schedule an appointment, our online assistant is available around the clock to provide instant support.
If it’s a true emergency, please call 911 immediately. Otherwise, you’re welcome to leave us a detailed message with your name and phone number, and we’ll get back to you as soon as we can.
Thank you for choosing [Office Name]. We look forward to assisting you!"
Short Version:
"Hello, you’ve reached [Office Name].
We’re unavailable at the moment, but you can get instant support 24/7 by visiting our website at [website URL] and using our online chat. For emergencies, call 911. Leave a message, and we’ll get back to you as soon as possible."
Proven Results
Clients who implemented this simple update to their voicemail script reported:
A significant boost in chat interactions, helping to answer more patient questions in real-time.
Higher patient satisfaction, thanks to the immediacy of AI Chat responses.
Increased lead conversion rates, ensuring fewer missed opportunities to grow their practices.
Take Action Today
Don’t let missed calls turn into missed opportunities. Update your voicemail recording to direct patients to your AI Chat resource and start delivering the instant, around-the-clock support your patients deserve. If you’d like assistance with crafting or implementing your updated voicemail, reach out to our support team—we’re here to help!