Our dedicated Customer Support Team is fully trained to handle all of your billing inquiries such as:
Update Payment Information
Change credit card on file, update billing contact, remove a payment method, etc.
Pay Bill
Process new or past-due payments.
IRS Form W-9
Invoice Request
Request an invoice for recent or past charges.
Billing Correspondance
Update billing correspondence preferences.
Please contact us at Support through your Dashboard's Live Messenger, which is located in the lower-right corner of your DearDoc Dashboard in a white-and-blue chat icon, to receive assistance from one of our specialists.
Frequently Asked Questions
How can I update or remove my payment method?
If you need to make changes to your payment method or have any billing-related inquiries, please contact our support team at (646) 585-9734 during our business hours of Monday to Friday, 8 am to 8 pm EST. They will be able to assist you with updating your payment information or addressing any billing concerns you may have.
Why did I get billed?
Upon signing up and in accordance with our service agreement, please note that the agreement will automatically renew at the end of its term. However, we will send an email notification 36 days in advance to the individual who initially signed the contract. If you believe that you have been billed in error, kindly reach out to our support team at (646) 585-9734 during our business hours. They will be able to review your specific situation and address any concerns you may have.
For urgent matters, please call our Support Line at 646-585-9734.
Our Support Team is available Monday through Friday 8 AM - 8 PM EST.