Setup Two-Factor Authentication (2FA)

Enable 2FA

2FA is now required for all transfers, withdrawals, password changes or revealing your mnemonic phrase.

To set up 2FA for your DEBT account, please follow the steps below:

Using a Computer and your mobile phone

Click on your name in the top right corner, then select Preferences, and click “ENABLE TWO-FACTOR AUTH”

Next, on your mobile device, you need to download an authenticator app. Popular options include: Google Authenticator or Authy.

Once the authentication app has been installed, open the app and create an account.

In the Authentication app, select the feature that allows you to create a new connection or add an account. In Authy this looks like “+ Add Account”

You will be given the option to scan the QR code displayed on your computer screen, or enter the key manually. The easiest method is to scan the code, however, if this does not work for you, please enter the code provided on your computer screen.

Once this has been entered, your authentication app will provide you with a 6 digit code.

Return to your computer and enter the code provided. You will have a limited amount of time to enter the code, it is best to be ready and wait for it to reset. The Authenticate button will become active once you have entered the 6 digit code.

Once you enter the code, the connection will be confirmed on your computer. You will see the “Success Authenticated!” message in the top right corner and the button will change to “Disable Two-Factor Auth.”

With 2FA enabled, you will be able to perform all of the transactions in your D.E.B.T. account. It is very important that you do not delete the authentication app. It is best to back up your authentication account with your mobile number so that if you get a new phone, you will be able to restore your account access.

Using only your mobile phone

Go to the settings found on the bottom right of your app

Find Two Factor Authentication under the Account section

Click the toggle button then click yes

You will then be given a key to be used to setup your two factor authentication

For setup on your mobile device, click Copy for Manual Setup

Next, on your mobile device, you need to download an authenticator app. Popular options include: Google Authenticator or Authy.

Once the authentication app has been installed, open the app and create an account.

From the main screen of the authenticator app you will need to click the Add button to add a factor for your D.E.B.T. account

The authenticator app will ask you to scan a QR code or enter a key manually

Paste the key that was copied from your D.E.B.T. account

Complete the process to add the account to your authenticator app

To complete the setup, go back to the D.E.B.T. app and click I have my 6-digit code

Copy the code from the authenticator app and paste it to confirm the connection.

If you lose access to your authentication app

Please send a message to support@thedebtbox.com for assistance. Our support agents will request will work with you to verify your identity and disable 2FA.