FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Debtor Daddy customers

8 articles in this collection
Written by Debtor Daddy

Do you make calls during the trial period?

Our team will not automatically make calls on your behalf during the trial period. Send us a message if you want to try the service

Written by Debtor Daddy
Updated over a week ago

How to update your clients contact details

Ensure your debtors phone numbers and email addresses are up-to-date.

Written by Debtor Daddy
Updated over a week ago

MYOB AccountRight Live - User Access

What to do if you get a 'forbidden' error when connecting MYOB ARL

Written by Debtor Daddy
Updated over a week ago

Why does my Aged Receivables Report balance differ from Debtor Daddy?

An Aged Receivables report run within your accounting software may differ from the totals you see in Debtor Daddy.

Written by Debtor Daddy
Updated over a week ago

Deleting your account

Deleting your Debtor Daddy organisation cancels billing, and wipes all your accounting information from our system.

Written by Debtor Daddy
Updated over a week ago

How to invite another user

Here's how to add multiple users to one Debtor Daddy account.

Written by Debtor Daddy
Updated over a week ago

How often is my accounting data imported

Data from your accounting software is imported automatically once a day

Written by Debtor Daddy
Updated over a week ago

How to prevent email reminders being marked as spam

Updating your DNS to allow Debtor Daddy to send email reminders from your domain.

Written by Debtor Daddy
Updated over a week ago