💬 Live Chat - Live chat is available directly from the Decipher system from 8:30am to 6pm EST with the exception of holidays. To access live chat, click on the chat bubble on the lower right hand corner of your screen when logged into Decipher. Chat support provides the fastest response time, which makes it ideal for quick turn-around and urgent requests.

⚠️ Status Page - Subscribe to our live Status page to get real-time alerts of any incidents affecting service or scheduled maintenance: https://decipher.freshstatus.io/

📩 Email - Email us at support@deciphercredit.com if you need assistance. Emails are responded to within 24 hours during business hours 8:30am to 6pm EST.

🖥 Screen Share Support - Screen share support is available from 9am to 6pm EST. Please schedule dedicated phone/screen share support by emailing us in advance at support@deciphercredit.com and requesting a time.

🆘 Help Center & FAQ's - Access our knowledge base of articles with step-by-step instructions and descriptions of most core functions and activities directly when logged into Decipher. You will find it on the Upper Right corner of your screen when you click on your profile. You can also access Decipher Help Center from any browser.

📥 Email Notifications - When planned or emergency updates are performed, you will receive email notifications. You may also subscribe to email notifications through our status page.