We want to make sure your experience with AI Studios is smooth and hassle-free. If you encounter a bug or issue, please follow the steps below to report it effectively.
Reporting for Free, Personal, and Teams Plans
If you're on a Free, Personal, or Teams plan, use the Intercom button located at the bottom-right corner of every page. This applies to both our website and the AI Studios video editor.
To help us resolve the issue faster, please include:
Detailed information
Describe the issue clearly, including what you were trying to do and how to reproduce it.Your account ID
This is the email address you use to sign in.Screenshots or screen recordings
Visuals help us understand and investigate the issue more quickly.
Template for Reporting
Issue Summary: Brief description of the problem
Steps to Reproduce: What you did before the issue occurred
Expected Behavior: What you expected to happen
Actual Behavior: What actually happened
Account ID: Your sign-in email
Attachments: Screenshots, videos, or logs
Enterprise Customers
If you're an Enterprise user, please contact your assigned Account Manager directly for personalized support.
Platform-Wide Issues
In rare cases of widespread issues, we’ll notify users through appropriate channels and work to resolve the problem as quickly as possible.
Thank you for your patience and cooperation. We’re a small team committed to building the best possible experience for all users. If you have feedback or suggestions, feel free to reach out through Intercom.