Charging an electric vehicle (EV) might seem straightforward, but several factors can cause issues. Here’s a clear and simple explanation of potential problems and their solutions.

If the charging site is private, you must register with the site administrator. They will need to add your RFID badge or email address to the list of authorized users.

If the site requires payment, you must add a valid payment method or recharge via the DejaBlue app after registration.

Note: it is possible that your private site requires using a professional email and your personal email might not work as a result.

Ensure the charging cable is properly connected to both the charging station and your vehicle. A faulty connection will prevent the charging process from starting.

Check that your payment method is working and that you have sufficient funds. Sometimes, a card may be declined if there are not enough funds to authorize the transaction.

Some EVs are configured to accept charging only during specific time windows (e.g., off-peak hours). In such cases, the vehicle itself prevents the charging session from starting.

If you’ve followed these steps and charging still doesn’t work, don’t hesitate to contact our team. We’ll do everything we can to assist you promptly and efficiently.