At DejaBlue, we have developed a simple, efficient, and secure billing system for your charging sessions. Leveraging Stripe’s infrastructure, our solutions enable centralized payments, seamless transaction management, and strict compliance with security standards. Our objective is to streamline the charging experience for your customers while providing you with powerful management tools.
Principle
When a user pays for a charging session at a DejaBlue station, the payments are processed through Stripe. This allows us to:
Provide a smooth and professional payment experience through optimized payment interfaces.
Secure financial transactions through a recognized, PCI DSS-certified payment infrastructure.
Simplify the management of recurring payments for frequent users.
Ensure reinforced compliance with regulatory standards.
As stated in the operating agreement, the end user pays a 10% transaction fee to DejaBlue. This fee covers Stripe’s transaction costs and ensures the maintenance of DejaBlue services. Here’s a concrete example:
Transaction Example:
User pays: €10
Company receives: €9
DejaBlue receives: €1 and pays Stripe fees from this amount
Setting Up Payments
To activate payments, you must create a Stripe account through the DejaBlue platform in the "Pricing" section. Here is the required information:
Beneficiary business bank account
Administrative information of the establishment (SIRET, address, etc.)
Legal representative’s name (e.g., CFO) + ID card of the representative
Once your account is validated by Stripe, you can start receiving payments for your charging sessions.
Billing
You can choose the frequency of transfers to your bank account (daily, weekly, or monthly). For each transfer, we issue two distinct invoices:
Recharge Remittance Invoice (issued by DejaBlue on behalf of the charge point operator, e.g., MBWS)
DejaBlue Transaction Fee Invoice (issued by DejaBlue for payment management fees)
FAQ
1. What are the Stripe transaction fees? The Stripe fees are included in the 10% fee charged by DejaBlue. These fees cover the costs of payment processing.
2. Can I choose the transfer frequency? Yes, you can select the transfer frequency from your Stripe account: daily, weekly, or monthly.
3. What should I do if my Stripe account is declined? If your Stripe account is not validated, please verify the provided information or contact DejaBlue support for assistance.
4. How can I access my invoices? Invoices will be shared by DejaBlue by email after each wire.
5. Are transactions secure? Yes, all transactions are secured by Stripe and comply with PCI DSS standards.