Overview
Deleting your account permanently removes all your data from Delve.
This action is irreversible and should only be used if you no longer need your account or any of the data associated with it.
đ¨Warning: Before you request to delete your account, read the following:
All data (transcripts, codes, memos, analysis) will be permanently deleted
This action cannot be undone
You should export your data before proceeding
How to Request Account Deletion
To delete your account:
Send an email to team@delvetool.com
Send the request from the email associated with your account
Use the subject line: Delete Delve Account
Copy and paste the following statement in your email (we must receive the message below exactly in order to proceed):
I would like to request that my Delve account be deleted. I understand that all data will be permanently removed and cannot be recovered.
What Happens Next
Your request will be reviewed and verified
Your account will be deleted within approximately 10 business days
You will receive confirmation once deletion is complete
FAQs
Q: Can I recover my account after deletion?
A: No. Account deletion is permanent and cannot be reversed. We recommend Canceling your Account rather than deleting it if you think you will need any of the data at a later date.
Q: Should I cancel my subscription first?
A: Yes, itâs recommended to cancel your subscription before requesting deletion as the account deletion process can take several days. Canceling before hand prevents you being charged.
Q: What if I just want to stop paying but keep my data?
A: You should cancel (pause) your subscription instead of deleting your account.