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Change credit card

How to update the credit card in your account

Alex Limpaecher avatar
Written by Alex Limpaecher
Updated over 5 months ago

You can change your credit card and payment information by going to the payment portal inside the accounts section of Delve. This article will walk through that process step by step.

1. Go to the Accounts Page

Before you begin make sure you are logged into Delve. Then go to the accounts page by clicking your name in the bottom left corner of the screen and click on 'Account'.

2. Manage Subscription and Billing

Next, click on 'Manage Subscription and Billing'

3. View Payment Portal

Then access the payment portal, by clicking 'View Payment Portal'.

4. Add Payment Method

Once you have reached the payment portal, click 'Add Payment Method'.

5. Fill out your credit card information

Once you reach the credit card screen, fill out your credit card information, and then click the 'Add' button.

Make sure to keep the "Use as default payment" selected. If "Use as default payment" is not selected, your previous credit card will still be charged.

6. Return to Delve

To return to Delve, click the "Return to Delve Qualitative Analysis Tool" in the upper right-hand corner of the screen.

Frequently Asked Questions (FAQs)

Can I update my credit card information?

Yes, you can update your credit card or payment information via the payments portal that is found in the accounts section of Delve.

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