Canceling your Delve subscription is a straightforward process. Log into your account, navigate to the accounts page, and find the 'Manage Subscriptions' option. From there, you'll find the 'Cancel Subscription' button. Here's a detailed step-by-step guide to help you through the process:
Step 1. Click your name to access Accounts
Step 2. Click 'Manage Subscription and Billing'
Step 3. Click 'Cancel Subscription'
Frequently Asked Questions (FAQ) About Cancelling Your Delve Subscription
Q: Will I be charged after I cancel my Delve subscription?
A: No. Once you cancel your Delve subscription, you will not be charged further. However, you can continue to use Delve until the end of your current billing cycle.
Q: Can I cancel my Delve subscription at any time?
A: Yes, you have the flexibility to cancel your Delve subscription at any time. There are no time restrictions on when you can choose to cancel. Once canceled, your subscription will not renew at the end of your current billing cycle, and no further charges will be applied.
Q: How long will Delve retain my data after I cancel my subscription?
A: After canceling your Delve subscription, your saved data will be retained on the platform for at least one year. This allows you to access and retrieve your data in case you decide to renew your subscription within that period. However, it's always advisable to export important data before canceling your subscription.
Q: Will I have access to my data after I cancel my Delve subscription?
Once your subscription is fully canceled you will no longer have access to your data. If you need access, please resubscribe to Delve.
Q: Can I restart my Delve subscription after canceling it?
A: Yes, you can restart your Delve subscription anytime after canceling it.
Q: I canceled my subscription but I am still being charged. What should I do?
A: If you've canceled your subscription but continue to see charges, there might have been an issue with the cancellation process, or it could be a pending charge from your last billing cycle. Please reach out to us via the chat bubble on our website. Our support team would be more than happy to assist you and resolve the situation.
Q: Can I cancel my subscription during the free trial without incurring any charges?
A: Absolutely. If you cancel your Delve subscription during the free trial period, you will not be charged. It's important to cancel before the trial period ends to ensure you're not automatically transitioned into a paid subscription.
Q: If I cancel my subscription, will team members who I have shared a project with still be able to access it?
Yes, if you cancel your subscription to the Delve qualitative tool, team members with whom you have shared a project can still access it if they have an active subscription. They will retain the same level of access privileges they had before, whether it's the ability to edit or view-only. However, free view-only users without an active subscription will no longer be able to access the project.
Q: Do you offer refunds for canceled subscriptions?
A: Refunds are considered on a case-by-case basis. If you believe you are eligible for a refund, please reach out to our support team via the chat bubble on our website. They will review your request and assist you with the next steps.