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Troubleshooting: Logging into the Delve Online Course
Troubleshooting: Logging into the Delve Online Course
Konrad Bartoszek avatar
Written by Konrad Bartoszek
Updated over 2 months ago

Here are some tips if you are having trouble accessing the Delve online course.


Understanding the Different Logins

First, it's important to note that the Delve online course is hosted on a different platform (Podia) than the Delve software itself. This means:

  • Delve Online Course: Uses a separate login system on Podia.

If you try to use your Delve software login details for the Delve online course, you may encounter errors.


Steps to Troubleshoot Login Issues

1. Confirm the Correct Login Details

Make sure you are using the correct login details for the Delve online course:

  • The username and password for the Delve course will be different from those used for Delve software.

  • If you used your Delve software password, it won't work for the course.

2. Try Resetting Your Password

If you are certain you have the correct login details but still can't access the course:

  • Click on the “Forgot password?” link.

  • Enter the email you used to sign up for the course and follow the instructions to reset your password.

3. If You Can Access the Course but Get Redirected

If you can log in but the link takes you back to the homepage:

  • Make sure you are using the correct link to access the course.

  • If the issue persists, try clearing your browser cache or using a different browser or device.

Still Having Trouble?

If you’ve tried resetting your password and are still unable to log in, please reach out to us directly through the chat icon or email support at [support@delvetool.com].

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