Predictive Scheduling in LiveOps® is part of the Engagement Module. If you are interested in learning more, CLICK HERE to request a demo!
Every open slot in your schedule represents lost revenue. Predictive Scheduling in LiveOps® is an AI-powered feature that identifies and fills scheduling gaps without requiring extra time or effort from your front office or scheduling team.
Instead of your team spending hours calling and texting patients to fill last-minute openings, Predictive Scheduling does it for you. It scores patients based on their likelihood to accept an invite and keep their appointment, then reaches out automatically with specific time slot offers via SMS or email.
The numbers add up fast:
A single no-show per day costs a practice $20,000–$70,000 per year
The ADA estimates that inefficient scheduling practices can cost practices up to $150,000 annually
Cancellation and no-show rates reached 12% in 2023, with some months hitting 14%
Predictive Scheduling gives you a proactive system to protect and recover that revenue — without adding to your team's workload.
Key Features
AI-Driven Patient Scoring
Two continuously-learning scores determine which patients to contact: one for likelihood to accept an invite, and one for likelihood to keep the appointment. Both scores improve over time as the system learns from real outcomes. Learn more about Patient Scoring.
Intelligent Patient Matching
Patients can be matched to open slots based on their AI score and how long it's been since their last visit. The system prioritizes those who are both most likely to respond and most overdue.
Automated Outreach via SMS or Email
Outreach messages include specific available times and a scheduling link. You can customize message content, timing, and your preferred delivery channel.
Fully Configurable Rules
You set the parameters. Which service types, how many patients to contact, when messages go out — all of it is under your control. The system works the way your practice works.
Calculating Your ROI
Use this simple formula to estimate how much revenue Predictive Scheduling could recover for your practice:
Weekly Production Recovered (Avg. Production per Visit) × (Missed Appointments per Day) × (Business Days per Week)
Monthly Production Recovered (Weekly Production Recovered) × (Weeks per Month)
As a reference point, a 10% no-show rate equals approximately 1 missed appointment per day per provider.
How It Works
Phase 1: Empty Slot Backfill
The system scans your upcoming schedule for open appointment slots within a window you define (for example, the next 5 or 7 days). It then identifies patients who are due for a hygiene appointment, ranks them by their likelihood to accept and attend, and automatically sends outreach to the best candidates.
You control:
How many days out to look for open slots
How many patients to contact per open slot
Which service types to fill (adult hygiene, pediatric hygiene, etc.)
When outreach messages are sent
Enable Empty Slot Backfill
Set up Empty Slot Backfill directly from your LiveOps® dashboard:
Click on Schedule, then click LiveOps® from the left side menu
In the upper right corner of your LiveOps® dashboard, click on the Predictive Scheduling button
Click on the pencil icon to edit the Empty Slot Backfill configuration
Make the following selections:
Set the number of days from today that all empty slots available should be filled (ie, 7 days from today)
Set the number of patients that the identified empty slots should be offered to (ie, 2 patients per slot)
Choose the service type for adults and the service type for children
For patients listed on the Hygiene Past Due list, offer empty slots who a) have the highest score, or b) have been the longest past due
Set the number of days since patients who have previously been offered an open time slot should be skipped (ie, skip patients who were offered a time slot previously during the last 15 days)
Optional: Click the checkbox to only offer empty slots to patients who are not more than X months past due (ie, 18 months)
Choose the send time of the empty slot message (Note: Available times are on the hour between 9am - 7pm. The message will be sent to patients within 30 minutes of the selected time)
Choose the preferred delivery channel (text or email)
Review your message content, then click Save
Once saved, it's time to enable your Empty Slot Backfill automation. Click on the toggle to turn it green. Once enabled, the rule will show as Active.
To disable the automation, simply click on the toggle to turn it grey. Once disabled, the rule will show as Inactive.
To return to your LiveOps® dashboard, click the Close button.
