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Database Connection Problem
Database Connection Problem

What to do if your database gets disconnected from Ava

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Written by Ava
Updated over 3 years ago

If you see this message, it means I've lost access to your database and am not able to sync the data in my desk with the info in your practice management system:

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This can create problems quickly, so if you see this error please follow these steps ASAP!

For Tops Ortho, Cloud 9, Wave Ortho, and Ortho 2 Edge:

  1. Go to dentma.com/sync to schedule with one of my human assistants. fix it for you

For all other practice management system:

  1. Log into your server, then go to dentma.com/remote.

  2. Run the file that is downloaded.

  3. Enter your orthodontist and practice name when asked. (Login credentials to your server are optional)

  4. Once this is done, email support@dentma.com OR send a chat saying that you installed remote access to fix the bridge.

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