Setting Up Loyalty Cash Rewards System
Loyalty Cash is a powerful feature that automatically rewards your customers with wallet credits when their orders are successfully delivered. This guide will walk you through how to set up and configure this customer retention tool.
Accessing Loyalty Cash Settings
Log in to your Deonde admin dashboard
Navigate to Settings
Select General
Click on the Wallet tab
Configuring Your Loyalty Program
Step 1: Activate Loyalty Cash
Find the "Loyalty Cash" section in the Wallet settings
Toggle the Active switch to ON (it will turn green when enabled)
Step 2: Set Minimum Order Value
In the Minimum item total in order for earning field, enter the threshold amount
This is the minimum order value customers must reach to qualify for rewards
Example: Enter "200" if orders must be $200 or more to earn rewards
Step 3: Set Reward Percentage
Enter your desired percentage in the Loyalty Cash Value (In Percentage) field
This determines what percentage of the order total will be given as rewards
Example: If you enter "5", customers earn 5% of their order value in wallet credits
Step 4: Save Your Settings
Click the Save button to apply your configuration
How It Works
The system automatically calculates rewards based on your settings:
When a customer places an order above your minimum threshold (e.g., $200)
The system calculates the reward using your set percentage (e.g., 5%)
After successful delivery, the calculated amount is added to the customer's wallet
Customers can use their accumulated wallet balance on future orders
Example: If a customer orders $500 worth of items, they'll receive $25 (5% of $500) in their wallet after delivery, which they can use on their next purchase.
Best Practices
Start with a modest reward percentage (2-3%) and adjust based on results
Clearly communicate the loyalty program to your customers
Consider seasonal adjustments to boost sales during slow periods