Configuring Delivery Confirmation Settings
Delivery confirmation is an essential feature that helps verify successful order deliveries and maintains accountability in your delivery operations. This guide explains how to set up different delivery confirmation methods in Deonde.
Accessing Delivery Confirmation Settings
Log in to your Deonde admin dashboard
Navigate to Settings
Select General
Scroll down to the Delivery Confirmation section
Available Confirmation Methods
Deonde offers four delivery confirmation options:
1. None
No confirmation required from customers upon delivery
Delivery is marked as complete when the delivery person indicates it's delivered
Best for low-value items or when speed is prioritized over confirmation
2. OTP (One-Time Password)
Customer receives a unique code which must be given to the delivery person
Delivery person enters this code in their app to confirm delivery
Provides good security and verification without requiring physical contact
3. Signature
Customer must provide a digital signature on the delivery person's device
Creates a record of who received the order
Ideal for high-value items or business deliveries
4. Photo
Delivery person must take a photo of the delivered package
Photo is stored as proof of delivery
Useful for contactless deliveries or when leaving packages at doorsteps
How to Set Your Preferred Confirmation Method
Click on the dropdown menu under Delivery Confirmation
Select your preferred method from the options (None, OTP, Signature, or Photo)
Click the Update button at the bottom of the page to save your changes
Best Practices for Delivery Confirmation
Match confirmation method to order value: Use stricter confirmation methods for higher-value orders
Consider your customer base: Business customers may prefer signature, while residential customers might prefer contactless options
Seasonal adjustments: During busy periods like holidays, consider simpler confirmation methods to speed up deliveries