Accessing Order Creation Interface
Step 1: Navigate to Call Center Dashboard from your admin panel
The Call Center Dashboard provides a streamlined interface for customer service representatives to process orders received through phone calls.
Order Creation Process
Customer Information Section
Start by entering customer details in the first tab:
Phone Number
Enter the customer's phone number
Click Get Info to automatically retrieve existing customer details
If customer is new, the system will prompt you to complete all fields
Customer Details
Name: Enter the customer's full name
Email: Provide valid email for order confirmation
Address: Select from saved addresses or click Add Address to create a new one
Delivery Options
Vendors: Select from the dropdown menu (default: All Vendors)
Order Type: Choose between Delivery or TakeAway
Menu Selection
After entering customer information, proceed to the menu tab:
Click the Menu tab at the top of the interface
Browse available items or search for specific products
Select quantities and customize options as requested by the customer
Add items to the order
Order Summary
Review the complete order in the final tab:
Click the Order Summary tab
Verify all selected items, quantities, and prices
Apply any discount codes or special offers
Confirm delivery/pickup details
Finalize payment method
Completing the Order
Once all details are verified:
Click the Next button in the top-right corner
Confirm payment processing (cash on delivery or pre-payment)
Submit the order for processing
Provide the customer with an order confirmation number