You cannot permanently delete vendors or restaurants from your Deonde platform. However, you can make them inactive, which will hide them from customers while preserving all your business data.
Making a Vendor Inactive
What happens when a vendor is inactive?
When you set a vendor to inactive status:
The restaurant will not appear on your storefront website
Customers cannot see it in mobile apps
No new orders can be placed from that restaurant
All historical data remains preserved in your system
You can reactivate the vendor at any time
Steps to make a vendor inactive:
Access your admin panel
Log into your Deonde admin dashboard
Navigate to vendors
Go to the "Vendors" or "Restaurants" section
Select the vendor
Find and click on the vendor you want to remove
Change status
Locate the "Status" field at top right corner (Please find attached Image)
Change from "Active" to "Inactive"
Click "Save" to apply changes
The vendor will immediately be hidden from all customer-facing platforms.
Why We Use Inactive Status Instead of Deletion
Permanently deleting vendor data can cause significant issues for your business:
Problems with permanent deletion:
Loss of order history and transaction records
Missing customer reviews and ratings data
Inability to generate historical reports
Complications with accounting and tax records
Permanent data loss with no recovery option
Benefits of inactive status:
Complete data preservation
Ability to reactivate vendors if they return
Maintained business records for reporting
Better compliance with record-keeping requirements
When to Make Vendors Inactive
Consider making a vendor inactive in these situations:
Vendor has permanently closed their business
Temporary closure or break in service
Quality or performance issues that need resolution
Contract termination or business disputes
Vendor has relocated outside your service area
Reactivating a Vendor
To bring back an inactive vendor:
Access your admin panel
Navigate to the vendors section
Find the inactive vendor in your list
Change status from "Inactive" to "Active"
Save your changes
The vendor will immediately become visible to customers again.