Please review the following instructions for details on member reductions for Enterprise plans and downgrades to Organization plans.
Member reductions on Enterprise plans (available only in Japan)
Current contracts
We are afraid that we cannot accept member reduction requests for the current contract period.
Contract renewals
If you would like to reduce the number of members for your contract renewal, please contact us at help@deploygate.com or via “Contact support” and specify the number of members you wish to eliminate. Any changes will be valid for the next contract period.
The minimum number of members is 20, and you can adjust the number in increments of 20.
If you need a quotation, please let us know when you contact us.
Member reductions on Flexible Plan
Every month your contract is renewed. Every month you can change the numbers of members on the website and next month you will be charged based on your request.
If you want to see how to change the number of members, please refer to here.
Downgrade to another Organization plan
Before downgrading your plan, please perform the following steps:
Verify and adjust plan limits to ensure that you have not exceeded these limits.
Select the desired plan from “Settings” > “Current Plan.”
Please note that the new plan will be effective as of the next contract period and after the current contract expires.
Additionally, the requirements for payment methods may differ. Please ensure that you read the instructions in full and comply with all the requirements.
1) Verify and adjust plan limits to ensure that you have not exceeded limits
The numbers of the following items must not exceed the maximum limits of the new plan.
Apps
Developers
Teams
Please check the maximum limits for each Organization plan at:
※ If you cannot open the page, please log out from DeployGate first or use Private Browsing mode.
If any item exceeds the plan limits, you cannot select the target plan. Please confirm the number of Apps, Developers, and Teams before making changes.
If you exceed any limits, please delete excess items or reconsider your desired plan.
e.g.) Downgrade from Business plan to Startup plan.
Apps 10 -> 4
Developers 4
Teams 4 -> 2
⇒ Please decrease the number of Apps from 10 to 4 and the number of Teams from 4 to 2 (default maximums for Startup plan).
2) Select the desired plan from “Settings” > “Current Plan”
Please visit the following page for instructions on how to select a new plan.
Precautions for each payment method
Invoice Payments (available only in Japan)
Please contact customer support with the following information no later than 30 days prior to the contract renewal date. The new plan will be effective as of the contract renewal date.
Organization name
Target plan
e.g.) Downgrade from Business plan to Startup plan:
Contract period: 6 months from April 1st
Contract renewal date: October 1st
Application deadline: September 1st ※ 30 days before the contract renewal date
Credit card or PayPal
The monthly contract renews automatically, and the downgrade will be effective as of the next billing date.
e.g.) Downgrade from Business plan to Startup plan:
Application date: April 20th
Billing date: April 4th
Next billing date: May 5th
